Checking for Leaks

Here at Hunter Water, we love water. That's why we are in the process of actively looking for leaks that slowly waste our most precious resource.

We regularly survey our 5,000km water network using a combination of inspections, sensors and other equipment. Because the noise of a leak can be heard through the pipe network, leaks inside a property can be pinpointed even though they are hidden from sight. Regularly checking taps, pipes and fittings around your property could save our precious water and your precious money!  Some leaks, however, are difficult to detect. We urge you to use your water meter to regularly check for leaks.

How to Test for Leaks

Reading your water meter is a great way to check for leaks within the pipe work on your property. Simply follow these steps:

  1. Turn off all taps and water-using devices at your property
  2. Check your meter reading. Learn how to read your water meter.
  3. If the dial is not visibly moving, wait for at least fifteen minutes (the longer the better as small leaks may take longer to show)
  4. Write down the black and the red numbers again – have they changed?
  5. If the red numbers have changed, the test confirms there is a leak and further investigation is needed.

If you are concerned or have identified a leak in your water service, you should contact a licensed plumber to fix the problem as soon as possible.

Hidden Leaks

There may be times when a leak may be on your property but there are no visible signs, in this instance you may be eligible for a undetected leak rebate. You will need to complete a Undetected Leak Rebate Application form and provide all required documentation to Hunter Water. Hunter Water will assess your application and will provide a response as soon as possible.

Leak Repair Assistance is a temporary drought response initiative to assist and encourage our customers to save water by repairing leaks on their water service pipework as quickly as possible. You may be eligible for this once off assistance, if your application meets the eligibility criteria. You will need to complete and submit a Leak Repair Assistance Application.  Hunter Water will assess your application and provide a response as soon as possible.