Engage a licenced plumber
All plumbing work must comply with Australian Standards and be completed by a professional. It is required that you engage a licenced plumber to perform this technical work. This cost is at the owners expense.
To assist our customers in light of recent changes in residential tenancy legislation, we have updated the requirements regarding separate metering for single title properties with multiple dwellings.
These requirements are applicable where a single title multi dwelling property has four or less separate dwellings on a single lot which are not strata or community titled.
Important note: single title multi dwelling properties with separate metering only receive one bill, however, usage for each individual meter will be itemised on the bill. Before progressing your application you should confirm that this billing arrangement meets your requirements.
Important note for dual occupancy properties: under our price determination single title dual occupancy properties (e.g. duplex, house with granny flat) with one meter are treated as a stand alone house for billing purposes. Where a single title dual occupancy has multiple meters, the property is treated as two flats/units for billing purposes - the impact of this change is an approximate $515 increase in fixed service charges for the property per annum. There are no billing impacts for properties with three or more dwellings.
If your property is strata or community titled, please read our helpful guidelines, fact sheets and our requirements for submitting an application for either a strata or community title scheme.
All plumbing work must comply with Australian Standards and be completed by a professional. It is required that you engage a licenced plumber to perform this technical work. This cost is at the owners expense.
At this time multi-level unit developments are excluded as we do not yet have a technical solution such as Automated Meter Reading (AMR) available to overcome the access issues.
The location of meters is in an unfettered and unencumbered location, this means they must be visible and accessible at all times so they can be read and maintained.
Properties with more than four separate dwellings on a single lot need to be strata titled and satisfy the requirements of our Individual Metering of Strata and Community Title Developments Guideline before separate metering can be implemented.
Properties with more than four separate dwellings where strata title is not implemented will utilise only one Hunter Water water meter and one bill will be issued for the property.
If you need more advice on water meters and separate metering, get your questions answered by contacting our team.