Contact Us

  1. General Feedback and Complaints

    General and Account Enquiries

    If you have a query that you would like answered immediately within business hours, please do not hesitate to call.

    1300 657 657 (Within Australia) or

    +61 249079610 (Outside Australia)

    Monday – Friday, 8am – 5pm

    Current Water Outages

    Online Enquiry 

    Feedback, compliments and complaints

    Report a Water Wise Rules breach

    Update your contact details using our Updated your Contact Details form.

  2. Phone

    Emergency Contacts

    If you need to report a service fault, catchment pollution threat, main break or leak, please call us any time on our emergency number.

    1300 657 000
    24 hours, 7 days

  3. Customer Centres

    Face To Face

    If you would like your experience with Hunter Water to have that personal touch, please feel free to drop in to one of our three customer centres.

    These centres are open all week days, excluding public holidays.

    Newcastle Customer Centre

    36 Honeysuckle Drive, Newcastle, Australia (8:30am-5pm)

    Lake Macquarie Customer Centre

    128 Main Road, Speers Point, Australia (8.30am-4.30pm)

    Maitland Customer Centre 

    285 High Street, Maitland, Australia (8.30am-4.30pm)

    Our Newcastle centre is also our Head Office, whilst our other two centres are located within Council offices.

  4. Mail


    If there is something you would like to provide in hard copy, please feel free to use the below address.

    PO Box 5171
    Hunter Region Mail Centre NSW 2310

  5. Fax


    If there is something you would like to provide in hard copy, please feel free to use the number below.

    +61 2 4979 9711

  6. Translation

    If English is not your first language, you may feel more comfortable using our translation service.

    131 450

    Monday – Friday, 8.30am – 5pm

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