Social media community guidelines
Our aim on social media is to inform, educate, and engage with the community.
Our official channels are:
- Facebook: OurHunterWater
- Instagram: OurHunterWater
- LinkedIn: Hunter Water
- YouTube: HunterWaterTV
House rules
To keep our online communities a safe space for everyone, we ask that you follow our house rules:
- Be kind and respectful to others (including us), we are all people behind the screens.
- Check your facts to avoid spreading misinformation.
- To protect your privacy, please do not post personal information, including your address or water account details.
Any comments, photos or messages that do not follow these house rules will be ignored and monitored. If they are considered inappropriate or dangerous, comments may be hidden and users may be blocked from our pages.
Monitoring and responding
We manage our social media pages during business hours and aim to respond where appropriate within a reasonable time.
Any comments or direct messages about your account should be directed to contact us via phone or email. This means that we can keep your personal information safe in accordance with our Privacy Policy.
If you would like to lodge formal feedback, please visit our Feedback and complaints page.
Privacy
We do not collect, store, or use personal information provided through our social media and digital channels. We request that customers do not use our social media channels to discuss their personal circumstances, account or billing details.
Please note that each social media and digital channel may have its own privacy policies.
For more information regarding how Hunter Water manages your personal information, please visit our Privacy webpage.
Contact us
If you have any questions about our social media and digital channels, please contact our Communications and Engagement team.