Governance

Governance describes the system by which the organisation is directed and managed. It includes how we define and achieve our objectives, as well as how we manage our relationships with our shareholders and other stakeholders including our customers, employees, regulators and suppliers.

  1. Corporate Governance

    Corporate governance describes the system by which the organisation is directed and managed. It includes how we define and achieve our objectives, as well as how we manage our relationships with our shareholders and other stakeholders including our customers, employees, regulators and suppliers.

  2. Customer Contract

    The contract provides the terms under which we provide, where available, water supply, sewerage, trade wastewater and stormwater drainage services to you. The contract also sets out rights and obligations of both parties including your rights in any dispute with us.

  3. Operating Licence

    The NSW Government regulates Hunter Water’s operations through a number of regulatory instruments, including an Operating Licence. The licence sets out Hunter Water’s operating responsibilities and establishes performance standards and indicators for drinking water quality, infrastructure operations, customer relations, environmental management and the management of water supply and demand.

  4. IPART & Pricing

    The Independent Pricing and Regulatory Tribunal (IPART), advises the Minister for Water on the conditions for the Hunter Water’s Operating Licence and arranges an annual audit of the Corporation’s performance in meeting the conditions of the licence. IPART also sets the prices we charge for water, sewer and drainage services.

  5. Regulatory Reporting

    To assist in the audit process, the Operating Licence requires a number of reports to be provided annually to IPART.

Other Regulators

  • The Office Environment and Heritage (OEH) licenses the operations of our wastewater pipe network and wastewater treatment plants.
  • The NSW Office of Water (NOW) licenses the extraction of water from natural surface and groundwater sources for supply to our customers.
  • NSW Health, through a Memorandum of Understanding, establishes the scope of our drinking water monitoring plan and procedures for communicating results of water quality monitoring programs.