Protecting your privacy

Privacy statement

We’re committed to protecting your privacy.

Hunter Water has voluntarily elected to follow the NSW Privacy and Personal Information Protection Act 1998 and, where relevant, we comply with the NSW Health Records and Information Privacy Act 2002.

For detailed information about how we manage and protect your personal and health information please refer to our Privacy Management Plan. Our Privacy Fact Sheet provides a helpful summary.

Our Privacy Policy shows we are committed to the effective management of personal and health information and this policy aligns with our value of trust.

If you have any questions about the application of this Privacy Statement, or your privacy on this website, or if you have a request to access or correct your personal or health information as held by Hunter Water please contact the Hunter Water Privacy Officer or call 1300 657 657.

If you would like more information about your privacy, please visit the NSW Information and Privacy Commission’s website

Your privacy when using our website

By visiting and using, its applications and services, or otherwise providing us with your personal or health information online, you acknowledge and agree to us collecting, holding, using and disclosing your personal or health information as described in this Privacy Statement. If you do not wish to be bound by this, you should not access or otherwise use this website.

There are various ways that you may submit information to us when you use our website. Here is privacy information about each of them:

The Hunter Water website contains links to other websites. Hunter Water is not responsible for the privacy practices or the content of such websites. It is the responsibility of the user to make his or her own decisions about the privacy practices and the content of these sites.

Need more help?

If you have any questions or wish to discuss a privacy issue, please contact us.