Customer information
A complete list of all customer information.
Policies
- Billing Policy (1037KB)
- Complaint and Enquiry Policy (720KB)
- Complaints Handling Standard (187KB)
- Debt Recovery and Hardship Policy (962KB)
- Protection of customer information policy (704KB)
Brochures
- Account Assistance (530KB)
- Complaints Handling and EWON (659KB)
- Customer Contract Summary (1307KB)
- Customer Rebates (562KB)
- General Enquiry Process (98KB)