My Account

Manage your Hunter Water account online anytime, anywhere with My Account.

With easy access to your account information, payment options and support, My Account has all the tools you need to be in control of your water bill.

Explore the benefits of My Account

  • View your current and past water bills
  • Check your balance and when your bill is due
  • Make your bill more manageable with Easy Pay or direct debit
  • Apply for extra time to make a payment

How to register

You’ll need a:

  1. recent Hunter Water bill
  2. valid email address
  3. device for receiving a login code (by SMS or authenticator app).

You’ll need to enter your account details exactly as shown on your water bill:

Example bill

For your security, My Account uses two-step verification to confirm it is you logging in each time. Understand the My Account terms and conditions including the information we collect and how we manage it in line with our Privacy Statement.

Having trouble or need help using My Account?

Our help guides can walk you through registering, setting up two-factor authentication, linking accounts, and troubleshooting errors.

Managing agents or real estates

If you are a managing agent or real estate, and would like to have client bills sent via email, submit your details.