What you need to know


Customers who are unable to comply with Smart Water Choices are required to apply for an exemption. Exemption requests will be assessed on an individual basis.

Pool permits

If you are filling or refilling a large swimming pool or spa, you can apply for a Smart Water Choices pool permit.

We're working together

We're working closely with businesses and councils to help save water. Find out more about our partnerships and projects we're working on to help reduce our region's water use.

Our area of operations

Smart Water Choices apply to all properties connected to Hunter Water's water supply network in the areas of Cessnock, Lake Macquarie, Maitland, Newcastle, Port Stephens, Dungog and small parts of Singleton. Click here to view a map of our area of operations.

Our community's water use

Did you know that residential water use accounts for 60% of our community's water use? It's the little things that we all do that can make the biggest difference when it comes to saving our water supply.