Sometimes things don't go to plan and water interruptions or sewer overflows occur. When this happens, we will restore the water supply or sewer services as quickly as possible.
In these situations, and where you have an authorised connection to our water or sewer network, you may be entitled to a rebate.
Unplanned water interruptions
If you experience an unplanned interruption to your drinking water service (not including your recycled water service) of over 5 hours in duration due to a failure of our water infrastructure, the following rebates will be applied to the water usage component of your next bill. You will not receive any rebate for a fourth or subsequent event.
|Interruption||Rebate||Do you need to report it?|
First and second unplanned interruption
|Third planned interruption|
If you experience a dry weather wastewater overflow on your property in a financial year as a result of a failure of our wastewater infrastructure (not including shaft breaks), the following rebates will be applied to the water usage component of your next bill. You will not receive any rebate for a fourth or subsequent event.
|Wastewater Overflow||Rebate||Do you need to report it?|
One-off dry weather wastewater overflow
|Second dry weather wastewater overflow|
|Third dry weather wastewater overflow||280 kilolitres||Yes|