Sometimes things don't go to plan and water interruptions or sewer overflows occur. When this happens, we will restore the water supply or sewer services as quickly as possible.
In these situations, and where you have an authorised connection to our water or sewer network, you may be entitled to a rebate.
Unplanned water interruptions
If you experience an unplanned interruption to your drinking water service (not including your recycled water service) due to a failure of our water system between 5am and 11pm in a financial year, each exceeding five hours duration, the following rebates will be applied to the water usage component of your next bill.
|Interruption||Rebate||Do you need to report it?|
First and second unplanned interruption
|Third planned interruption|
If you experience a dry weather wastewater (sewer) overflow on your property as a result of a failure of our sewerage system (not including shaft breaks) in a financial year, the following rebates will be applied to the water usage component of your next bill.
|Wastewater Overflow||Rebate||Do you need to report it?|
One-off dry weather wastewater overflow
|Second dry weather wastewater overflow|
|Third dry weather wastewater overflow||270 kilolitres||Yes|