Accessing your water meter

We rely on accurate and timely meter readings to make sure you are billed correctly.

As our customer, you can help us with this by allowing us access to your water meter so we can record your water use and exchange your water meter when required.

What you need to know

Leaking meter after an exchange?

If you have recently had your meter exchanged at your property and your meter is leaking, please contact us for support and assistance.

Thirsty for more advice?

If you need more advice on water meters and sub metering, get your questions answered by contacting our team.


Learn more about our meter reading process and frequently asked questions.