Community Committee

One of the commitments we made to the Independent Pricing and Regulatory Tribunal (IPART) in our 2025-2030 pricing proposal was to establish an ongoing Community Committee comprised of approximately 50 members that is representative of the demographics of our area of operations. To understand more about how our customer and community engagement informed our 2025-2030 pricing proposal to IPART, head to our Have your say page.

The Committee will help keep us accountable for the delivery of customer outcomes and to have a say on our annual performance assessment by marking our customer report card. This will help ensure transparency and keep customers and the community at the heart of all we do throughout the pricing period.

The Community Committee makes an invaluable contribution to ensuring our customers, community and stakeholders are confident that their values and preferences are driving our priorities and that we are delivering on our promises.

The Community Committee will:

Recommend a performance rating for each outcome on our customer report card

In addition to quantitative performance, the Committee may consider qualitative factors such as the degree to which any target was missed, the impact of external factors on performance, actions taken (effort) toward achievement of a target, and the number of targets achieved per outcome.

Be engaged on plans, strategies or proposals, as appropriate

As an example, The Committee will be offered an opportunity to engage with us in developing our next pricing proposal ahead of the 2030-35 pricing period.

Be consulted if mid-period changes are necessary to the report card measures, or targets during the pricing period

We envisage this would only be triggered in exceptional circumstances such as where a measure can no longer be reliably measured due to a change in a service provider or discontinuation of a measure adopted from a third party. In such circumstances the Committee may consider an appropriate replacement measure and/or safeguards to ensure transparency. The Committee’s feedback will be used to inform discussions with IPART.

The inaugural meeting of the Community Committee was held in June 2025. The Committee will meet again in 2026 to mark the first customer report card for the 2025/26 financial year.

Community Committee Guidebook

Read the Committee’s Guidebook to find out more.

Terms of Reference

We co-designed the Committee’s Terms of Reference with the group’s members. These are now being finalised.