Lodge a Complaint

We want to respond quickly to all emergency situations.

Water Faults and Emergencies

Please call us immediately on 1300 657 000.


Sewer Faults and Emergencies

  • A suspected sewer blockage
  • A sewer overflow
  • Sewer odour  

Please call us immediately on 1300 657 000.


COVID-19 support for our vulnerable customers

Water is an essential service, but we recognise this is a challenging period and some of our customers may need a helping hand. We have a range of assistance and support programs in place to help members of our community who may be experiencing financial difficulties. 

Unhappy with our service and would like to lodge a complaint?       

* Denotes a required field

Tell us about your complaint

Your Contact Details

Would you like us to contact you to discuss further?  *

Would you like us to contact you to discuss further?  *

Preferred contact method?

Preferred contact method?

Property Details (if applicable)