Hunter Water Hunter Water

Support for our customers

We're here to support our customers financially affected by these uncertain times.

Keep the pipes free!

Only flush the 3 p's, toilet paper, poo or pee! Wiping with anything else? BAG it and BIN it!


Smart Water Choices

Smart Water Choices will apply for all Hunter Water customers from 1 October 2020. These simple, everyday choices will help our community maintain the great water saving behaviours demonstrated during water restrictions.

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Supporting our customers during COVID-19

We recognise that this is a very challenging time for both people and businesses alike. For those experiencing financial difficulties, we can extend your account to give you more time to pay, there's interest free payment relief available and flexible payment options.

We're here to support you.

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Water Storage Levels

Water Storage Levels

Total Storage


Level 1 water restrictions apply until 30 September 2020

Water restrictions apply to everyone in the Lower Hunter.

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Did you know?

Our treatment plants include robust processes to ensure that treated drinking water is of a very high quality and complies with the Australian Drinking Water Guidelines.

Respect the throne

Our pipes are having issues with your wipes, paper towels and tissues. Help keep the pipes free. Only flush toilet paper, poo or pee! Wiping ANYTHING else?

Bag it in the bin.

Learn more