Sewer Diagrams

There are two types of sewer diagrams that can be purchased from us:

Service Location Plan

This is a diagram showing the location of Hunter Water sewer mains in relation to a specific lot, address or street.

This diagram is used when there is a property sale, if there is any excavation at the property or when requested by a plumber or builder.

House Drainage Diagrams

A house drainage diagram shows the location of the house’s internal and external service lines and the location of Hunter Water’s sewer mains.

We may have a copy of your property’s drainage diagram.  However this is historical information only and its accuracy cannot be guaranteed.

  • Frequently Asked Questions

    • How do I apply for a House Drainage Diagram?

      Answer

      To apply:

      The fee for this service can be found under 'Plans and Statements' in the Miscellaneous Fees.

    • How long does it take to process a House Drainage Diagram?

      Answer

      House Drainage Diagrams are normally ready for collection or post within 10 working days after receipt of the application.

    • How often do I receive a bill?

      Answer

      As a customer, you will receive three bills each year, each one covering a period of four months. The two main items on your Hunter Water bill are service and usage charges.

      The three Hunter Water billing cycles are:

      • 1 July to 31 October
      • 1 November to 28 February
      • 1 March to 30 June

    • How long do I have to pay my bill?

      Answer

      You have 21 days from the issue date to pay your Hunter Water bill or your account may commence into recovery action which may lead to the restriction of your water meter or referral to a collection agency. If you are having difficulty paying your bill or are concerned about meeting a payment on time, it is important that you contact us as soon as possible.

    • How much do I pay for water?

      Answer

      More information about water bills and charges can be found at residential pricing and charges  or business pricing and charges.

    • What options are available for me to pay my bill?

      Answer

      A number of bill payment options are available:

      1. Direct debit 
      2. Pay by credit card - BPOINT
      3. BPAY - telephone and Internet banking
      4. In person - pay at any Australia Post Office 
      5. By post - Hunter Water, Locked Bag W102, Sydney NSW 1292

    • My property is tenanted so where does my bill get sent to?

      Answer

      If your property is tenanted and there is an alternate address other than the property address, we will send a copy of the notices to the postal address on our account records.

    • How can I check that the meter reading on my bill is correct?

      Answer

      Compare the meter reading shown on the back of your water bill, to the numbers contained within the dial on your water meter.

      View our guide to reading your water meter. 

    • Can I get a copy of my bill?

      Answer

      Yes. If you have not received your account, have misplaced the original or have lost it, we can provide you with a copy.

      Complete our online form or Contact us with all the relevant details of the account including account number and address of the property.  We can then post to the mailing address provided on the account.

    • What if I think my bill is incorrect?

      Answer

      If you believe your account is incorrect, you should contact us before the due date and we will investigate this further for you.

    • If you are disputing your account and are not satisfied with our solutions?

      Answer

      If you are not satisfied with our response, you can request that your complaint be referred to one of our Managers for review. If you are still unsatisfied, you may refer matters to the Energy and Water Ombudsman NSW .

      The Ombudsman provides an independent dispute resolution service for customers of electricity, gas and water providers in NSW. This service is free of charge to you. The Energy & Water Ombudsman of NSW can be contacted on 1800 246 545. However, before going to the Ombudsman, please give us the opportunity to resolve any issues first.

    • What happens if I don't pay my bill?

      Answer

      If you don’t pay your bill, recovery action may be taken. However Hunter Water maintain a Code of Practice for Debt and Disconnection explaining how we can help you if you are having difficulty paying your bill as well as outlining our corporate obligations and processes involved if your account remains unpaid.

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