Get organised by managing your Hunter Water account online. Managing your account has never been easier with My Account - you can do it anywhere, any time.
What are you here to do?
Your bill comes three times a year and is made up of two components: your water usage and service charges.
Whether you need extra support paying your bill, or some handy options to manage payments, we’re here to help keep you connected to our essential service.
Understand the different ways you can pay your bill, including setting up a direct debit online.
Check out our current pricing across our broad range of services.
Understand what concessions and rebates may apply to you and how to access your rebate online.
An easy way to manage your account.
Copy of your bill
Get a copy of your bill
Update your details
Change your contact details online
Set up a direct debit for your bill
Apply for a pension rebate
Complete our online form for a refund
Payment extension and COVID-19 support
Apply for an extension to pay
During a recent review of our billing data, we learned that between 2006 and 2019 we had been incorrectly applying the Stormwater Drainage Charge to some properties.