Standpipes and water carriers

metered standpipe

Standpipes are portable hydrants designed to be connected to a fire hydrant in a water main to gain access to bulk water. All standpipes used in our area of operations must be metered and hired from us. There are currently three sizes of metered standpipes:

  • 20mm
  • 32mm high flow
  • 50mm

Standpipes are used to fill water cart tankers from our water main infrastructure. It is our priority to inspect water cart tankers to confirm that they comply with backflow prevention requirements, to ensure the integrity of our drinking water supply. Water cart tanker inspections are required at the initial application stage and annually thereafter.

Submit a standpipe meter reading

You can submit your monthly standpipe meter reading to us online or via email.

Submit an annual standpipe inspection

You can submit your annual standpipe inspection online.

Submit an annual water carrier inspection

You can submit your annual water carrier inspection online.

Standpipe locations

View our list and maps of approved locations across our area of operations and download our web app.

How to hire a metered standpipe

Follow our three step process to hire a metered standpipe:

  • Step 1: Read our terms and conditions

    Before submitting a hire application, read our standpipe hire terms and conditions. A credit check will be performed as part of the approval process to hire a metered standpipe.

  • Step 2: Complete the application form

    Download the application form

    Complete the application form and send to:

    Standpipe Coordinator
    Hunter Water
    PO Box 5171
    HRMC 2310

    Payment of the Standpipe Hire Fee is required to be paid when lodging your application. If you have a water cart tanker (water-carrying vehicle), the Inspection of Water Cart Tanker Fee is also required at the time of application.

    Standpipes will not be issued until the related water cart tanker has been inspected by Hunter Water representative and confirmed compliant with Hunter Water’s backflow prevention requirements.

    Inspection of water cart tankers is currently undertaken from 9 am Wednesday mornings at the access point to Burwood Beach Wastewater Treatment Works. An inspection appointment must made with our inspectors prior. Contact details for our inspectors are conveyed to the applicant as part of the application process.

  • Step 3: Payment of security bond

    Once the application has been approved (and water cart tanker inspection undertaken - if applicable) you will be contacted and requested to pay a standpipe hire security bond. This must be paid prior to the standpipe being issued. Once this has been paid the standpipe can be issued.

    A letter will be sent to you providing details where to collect the standpipe.

    Identification will be required when you collect the standpipe (a driver's licence is preferable).

Frequently asked questions

  • How long will my standpipe application take to process?

    Applications that require water cart tankers to be inspected may take up to 21 days for processing. All other applications take approximately 7 to 14 days. Please take this period of time into consideration when lodging your application.

  • What conditions apply to standpipe hire?

    The following conditions apply:

    50mm standpipe

    • Can only be used in conjunction with filling water cart tankers.
    • Water cart tankers must pass inspection prior to standpipe issue.
    • Can only be used at approved designated hydrants.

    32mm and 20mm standpipes

    No restriction where they can be used; although areas to be avoided include:

    • dead-end mains
    • cul de sacs
    • where pressure could be affected resulting in low pressure to customers.
  • How often does the standpipe need to be inspected?

    Standpipes are to be inspected four monthly by our contractor or 12 monthly if you provide monthly photographs of the standpipe along with the meter reading.

    Water cart tankers are to be inspected 12 monthly.

  • What is checked during a water cart tanker inspection?

    Water cart tanker fill points are inspected to confirm that they comply with Australian Standards and our requirements regarding potential backflow issues. The drain point from the tanker is also checked to confirm that cross connection with the standpipe fill hose is not possible.

  • What happens if I do not supply a reading or have my standpipe inspected?

    A breach notice may be issued together with a fine or licence termination. See our Standpipe Terms and Conditions (Part 2 - Supply and Part 3 - Termination).

  • What safety requirements need to be considered when using a standpipe?

    When standpipes are being used:

    • appropriate barriers and hazard signage
    • hydrants located in the middle of the road are not to be used
    • the hydrant must be a short distance from where it is being used (no further than one average house block away).

Thirsty for more advice?

If you need more advice on standpipe hire or fill locations get your questions answered by contacting our team.