Concessions for medical conditions

We understand that some of our customers have medical needs that require large amounts of water to be used at home, especially those who require haemodialysis machines.

To help our home haemodialysis customers manage the financial burden, we provide a free water allowance of up to 250 kilolitres (kL) per annum, which is approximately up to 83kL per bill.

Commonly asked questions

Water quality

We manage our water supply from catchment to tap, ensuring that safe and reliable, high-quality drinking water is delivered to our network of over half a million customers in the Lower Hunter.