Your bill explained
We send our customers three bills each year between:
- July and October
- November and February
- March and June
Understanding your bill
Our bill guide below is designed to help you understand your bill, your water usage, and the assistance we offer.
My Account
Our My Account portal is coming soon.
Property owner details
Your name and the address the bill is sent to.
Account Number
The account number is your reference number to be provided when speaking to us about your specific account details.
Want to pay now? Use the 11-digit payment reference number in the payment slip when making your payment.
Property address
This is the property address being billed.
Due date
This is the date you are required to make payment. Learn more about our payment options available to you.
How do you compare?
Compare your average water use with the average household per person water use.
Your water use
How much you use, on average, each day, what it was the same time last year and your average daily water cost over the past four months. Want to learn more about water usage?
Customer information
Our latest customer information to keep your informed.
Last Bill
This is the amount of your last bill.
Payments we received
This is the total of all previous payments received. CR indicates that you have a credit amount.
Remaining balance
This is the total balance remaining from your last bill.
Direct debit
Save time by setting up a direct debit and have your bill automatically paid each billing time.
Your bill payment options
Want to pay online? Pay by credit card? Learn more about our payment options available to you.
Water Meter information
This shows total amount of water in kilolitres (kL) recorded for this property at the end of this billing period. Hunter Water billing periods are usually four months and may vary by several days each billing period.
New charges for water use
The summary of fixed charges, usage, credits and adjustments. Want to know more about what you pay?
My Account
Our My Account portal is coming soon.
Receive e-bills
Access to sign up and receive your bill via email is coming soon.
Payment assistance
We offer assistance to residential customers finding it hard to pay their water bill. Find out more.
What happens if you don't pay?
Actions we may take to recover outstanding accounts. Need help paying?
Is your bill higher than normal?
Our step by step process and quick video can help you discover what might have caused the increase in your bill.
Residential Pricing, fees and charges
Learn more about the charges you can expect as a residential customer when it comes to our services and your water usage.
Business Pricing, Fees and Charges
Learn more about the charges you can expect as a business customer when it comes to our services and your water usage.
OUR PRICING PROPOSAL
IPART has begun a review of the prices Hunter Water can charge for the water, wastewater and stormwater services provided to residential and non residential customers. Customers and community members are encouraged to participate in the review process.