Your bill explained
We send our customers three bills each year between:
- July and October
- November and February
- March and June
Understanding your bill
Our bill guide below is designed to help you understand your bill, your water usage, and the assistance we offer.
This is the date you are required to make payment. Learn more about our payment options available to you.
The account number is your reference number to be provided when speaking to us about your specific account details.
Want to pay now? Use the 11-digit payment reference number in the payment slip when making your payment.
Your name and the address the bill is sent to. Need to change your postal address or contact information? .
This is the property address being billed.
This is the carry over balance from your previous bill.
This is the total of all payments received for this bill. CR indicates that you have a credit amount.
This is the total balance remaining to be paid from your last bill.
The summary of the amount charged for water and sewer, credits and adjustments. Want to know more about what you pay?
Want to pay online? Set up direct debit? Pay by credit card? Learn more about our payment options available to you.
The payment reference number is an 11-digit number (your account number with an extra digit) that you will need to use when making a payment to your account.
Want to pay now? Use this as your reference number.
If we have been unable to get a meter reading at your property, our billing system will estimate your usage and this message will appear here. Learn more about how we read your meter.
How much you use, on average, each day. Want to learn more about water usage?
Actions we may take to recover outstanding accounts. Need help paying?
Type, number and latest meter reading, usage in kilolitres, billing days. Learn how to read your water meter
We offer assistance to residential customers finding it hard to pay their water bill. Find out more.
Is your bill higher than normal?
Our step by step process and quick video can help you discover what might have caused the increase in your bill.
Residential Pricing, fees and charges
Learn more about the charges you can expect as a residential customer when it comes to our services and your water usage.
Business Pricing, Fees and Charges
Learn more about the charges you can expect as a business customer when it comes to our services and your water usage.
OUR PRICING PROPOSAL
IPART has begun a review of the prices Hunter Water can charge for the water, wastewater and stormwater services provided to residential and non residential customers. Customers and community members are encouraged to participate in the review process.
