Your bill explained

We send our customers three bills each year between:

  • July and October
  • November and February
  • March and June

Our bill guide below is designed to help you understand your bill, your water usage, and the assistance we offer.



My Account preview

My Account

Have your water bill delivered to your inbox and manage your Hunter Water account online anytime using My Account. You can:

  • check your account balance
  • pay or download your bills
  • update your contact details
  • request a payment extension
  • set up smaller, regular payments with Easy Pay
  • set up to automatically pay your bill when its due

Register or log in to My Account

Property owner details preview

Property owner details

Your name and the address the bill is sent to.

Need to change your postal address or contact information?

Get in touch preview

Get in touch

Contact us the way you want to.

Account Number preview

Account Number

The account number is your reference number to be provided when speaking to us about your specific account details.

Want to pay now? Use the 11-digit payment reference number in the payment slip when making your payment.

Property address preview

Property address

This is the property address being billed.

Due date preview

Due date

This is the date you are required to make payment. Learn more about our payment options available to you.

How do you compare? preview

How do you compare?

Compare your average water use with the average household per person water use.

Your water use preview

Your water use

How much you use on average each day (based on last 3 years of usage data), what is was the same time last year and your average daily water cost over the current bill period.

Want to learn more about water usage?

Supporting you preview

Supporting you

From help managing bills to personalised support from our local, understanding team, we have a range of services to support you when you need it most.

Get help paying

Your account summary preview

Your account summary

This shows your previous balance, payments received, remaining balance, this bill and the amount due.

How to pay preview

How to pay

Direct debit

Set up, update or cancel a direct debit from your credit card or bank account, or change the frequency details from a current direct debit arrangement.

Set up direct debit.

Make smaller, regular payments

With Easy Pay, you can split your bill into weekly, fortnightly or monthly payments to make your bills more manageable.

Set up Easy Pay

Your bill payment options preview

Your bill payment options

Want to pay online? Pay by credit card? Learn more about our payment options available to you.

Water Meter information preview

Water Meter information

This shows total amount of water in kilolitres (kL) recorded for this property at the end of this billing period. Hunter Water billing periods are usually four months and may vary by several days each billing period.

New charges for water use preview

New charges for water use

The summary of fixed charges, usage, credits and adjustments. Want to know more about what you pay?

New charges for sewer service preview

New charges for sewer service

The summary of fixed charges. Want to know more about what you pay?

Finding it hard to pay your water bill? preview

Finding it hard to pay your water bill?

At Hunter Water, our team is here to support you when you need it most.

We can help make your bill more manageable, provide payment extensions and offer personalised payment support based on your situation.

Call us to talk about your water bill on 1300 657 657, email or speak with us via Live Chat (during business hours).

Get help paying

Pension rebates preview

Pension rebates

Are you eligible for a pension rebate? Claim your pension rebate online.

What happens if you don't pay? preview

What happens if you don't pay?

Actions we may take to recover outstanding accounts. Need help paying??

Our charges preview

Our charges

What you pay for water and sewer use. Learn more about our charges

Interpreter service preview

Interpreter service

Assistance for non-English speaking customers. Learn more

Manage your bills anywhere, anytime with My Account

You can view, pay and download your bills, check your account balance, update your details, set up direct debit and get a payment extension.

Is your bill higher than normal?

Our step by step process and quick video can help you discover what might have caused the increase in your bill.

Residential Pricing, fees and charges

Learn more about the charges you can expect as a residential customer when it comes to our services and your water usage.

Business Pricing, Fees and Charges

Learn more about the charges you can expect as a business customer when it comes to our services and your water usage.