Your bill explained
We send our customers three bills each year between:
- July and October
- November and February
- March and June
Our bill guide below is designed to help you understand your bill, your water usage, and the assistance we offer.
My Account
Have your water bill delivered to your inbox and manage your Hunter Water account online anytime using My Account. You can:
- check your account balance
- pay or download your bills
- update your contact details
- request a payment extension
- set up smaller, regular payments with Easy Pay
- set up to automatically pay your bill when its due
Property owner details
Your name and the address the bill is sent to.
Account Number
The account number is your reference number to be provided when speaking to us about your specific account details.
Want to pay now? Use the 11-digit payment reference number in the payment slip when making your payment.
Property address
This is the property address being billed.
Due date
This is the date you are required to make payment. Learn more about our payment options available to you.
How do you compare?
Compare your average water use with the average household per person water use.
Your water use
How much you use on average each day (based on last 3 years of usage data), what is was the same time last year and your average daily water cost over the current bill period.
Supporting you
From help managing bills to personalised support from our local, understanding team, we have a range of services to support you when you need it most.
Your account summary
This shows your previous balance, payments received, remaining balance, this bill and the amount due.
How to pay
Direct debit
Set up, update or cancel a direct debit from your credit card or bank account, or change the frequency details from a current direct debit arrangement.
Make smaller, regular payments
With Easy Pay, you can split your bill into weekly, fortnightly or monthly payments to make your bills more manageable.
Your bill payment options
Want to pay online? Pay by credit card? Learn more about our payment options available to you.
Water Meter information
This shows total amount of water in kilolitres (kL) recorded for this property at the end of this billing period. Hunter Water billing periods are usually four months and may vary by several days each billing period.
New charges for water use
The summary of fixed charges, usage, credits and adjustments. Want to know more about what you pay?
Finding it hard to pay your water bill?
At Hunter Water, our team is here to support you when you need it most.
We can help make your bill more manageable, provide payment extensions and offer personalised payment support based on your situation.
Call us to talk about your water bill on 1300 657 657, email or speak with us via Live Chat (during business hours).
What happens if you don't pay?
Actions we may take to recover outstanding accounts. Need help paying?
Make the switch to My Account!
Have your water bill delivered to your inbox and manage your Hunter Water account online anytime using My Account. View your account balance, pay or download your bills, update your contact details or request a payment extension.
Residential Pricing, fees and charges
Learn more about the charges you can expect as a residential customer when it comes to our services and your water usage.
Business Pricing, Fees and Charges
Learn more about the charges you can expect as a business customer when it comes to our services and your water usage.
OUR PRICING PROPOSAL
IPART has begun a review of the prices Hunter Water can charge for the water, wastewater and stormwater services provided to residential and non residential customers. Customers and community members are encouraged to participate in the review process.