Your bill explained

We send our customers three bills each year between:

  • July and October
  • November and February
  • March and June

Make the switch to My Account!

e billing

Have your bill delivered straight to your inbox and manage your account online with My Account. You can also view, pay or download your bills and update your contact details. To register all you need is a copy of your Hunter Water bill.

Understanding your bill

Our bill guide below is designed to help you understand your bill, your water usage, and the assistance we offer.



Learn more about: Image with hotspots
Learn more about: Image with hotspots
My Account preview

My Account

Have your bills delivered straight to your inbox and manage your account online.

Property owner details preview

Property owner details

Your name and the address the bill is sent to.

Need to change your postal address or contact information?

Get in touch preview

Get in touch

Contact us the way you want to.

Account Number preview

Account Number

The account number is your reference number to be provided when speaking to us about your specific account details.

Want to pay now? Use the 11-digit payment reference number in the payment slip when making your payment.

Property address preview

Property address

This is the property address being billed.

Due date preview

Due date

This is the date you are required to make payment. Learn more about our payment options available to you.

How do you compare? preview

How do you compare?

Compare your average water use with the average household per person water use.

Your water use preview

Your water use

How much you use, on average, each day, what it was the same time last year and your average daily water cost over the past four months. Want to learn more about water usage?

Customer information preview

Customer information

Our latest customer information to keep your informed.

Learn more about: Image with hotspots
Learn more about: Image with hotspots
Last Bill preview

Last Bill

This is the amount of your last bill.

Payments we received preview

Payments we received

This is the total of all previous payments received. CR indicates that you have a credit amount.

Remaining balance preview

Remaining balance

This is the total balance remaining from your last bill.

Direct debit preview

Direct debit

Save time by setting up a direct debit and have your bill automatically paid each billing time.

Set up direct debit

Your bill payment options preview

Your bill payment options

Want to pay online? Pay by credit card? Learn more about our payment options available to you.

Water Meter information preview

Water Meter information

This shows total amount of water in kilolitres (kL) recorded for this property at the end of this billing period. Hunter Water billing periods are usually four months and may vary by several days each billing period.

New charges for water use preview

New charges for water use

The summary of fixed charges, usage, credits and adjustments. Want to know more about what you pay?

New charges for sewer service preview

New charges for sewer service

The summary of fixed charges . Want to know more about what you pay?

My Account preview

My Account

Our My Account portal is coming soon.

Receive e-bills preview

Receive e-bills

Access to sign up and receive your bill via email is coming soon.

Payment assistance preview

Payment assistance

We offer assistance to residential customers finding it hard to pay their water bill. Find out more.

Pension rebates preview

Pension rebates

Are you eligible for a pension rebate? Claim your pension rebate online.

What happens if you don't pay? preview

What happens if you don't pay?

Actions we may take to recover outstanding accounts. Need help paying?

Our charges preview

Our charges

What you pay for water and sewer use. Find out more

Interpreter service preview

Interpreter service

Assistance for non-English speaking customers. Learn more

Is your bill higher than normal?

Our step by step process and quick video can help you discover what might have caused the increase in your bill.

Residential Pricing, fees and charges

Learn more about the charges you can expect as a residential customer when it comes to our services and your water usage.

Business Pricing, Fees and Charges

Learn more about the charges you can expect as a business customer when it comes to our services and your water usage.

OUR PRICING PROPOSAL

IPART has begun a review of the prices Hunter Water can charge for the water, wastewater and stormwater services provided to residential and non residential customers. Customers and community members are encouraged to participate in the review process.