eBilling terms and conditions
These are the terms and conditions of this service.
(a) Bills means your Hunter Water bill, invoice or statement (however described) for the services or products we provide. This includes any communications, notices or other billing related information we send you.
(b) eBill service or eBill refers to our method for delivering your bill to you via your nominated e-mail address.
(c) Hunter Water My Account or My Account is the online portal where you can nominate your preference to receive your bill via the ebill service.
(d) Business day means Mondays to Fridays when banks are open.
(e) Communications includes information we send to you such as service information and any other publications.
(f) Us, our or we means Hunter Water Corporation ABN 46 228 513 446.
(g) You or your means the person who accepts these terms and conditions personally or on behalf of someone else, for example a company or other legal entity.
(h) Banking Partner means the independent financial institution who obtains customer payment details and processes payments made by Hunter Water customers who elect to pay their eBill online.
(a) We provide access to, and use of, eBill subject to these terms and conditions. By registering for eBill online and accessing or using eBill you agree to:
(i) be bound by these terms and conditions
(ii) pay the charges for the services we provide
(iii) receive our bills and communications at your nominated email address
(iv) access our online bills and communications through eBill
(v) if you elect to pay your bill online, pay your bill with your credit/debit card or via paypal through our Banking partner’s credit card payment landing page.
(b) We may amend these terms and conditions at any time. The current terms and conditions in use are on our website.
(c) If we change our terms and conditions, we will send you an email or add a message to your summary bill notifying you of the change.
(a) Hunter Water My Account is an online service that enables you to view historical Bills online, update your delivery preferences and pay Bills.
(b) You may only access bills online through Hunter Water My Account if you have successfully registered. Online bills may only be available from the registration date.
(c) We may reduce the number of past bills you can view online from time-to-time.
(d) We may introduce other services that form part of, or complement eBill or Hunter Water My Account from time-to-time.
(e) Only your bill will be sent using the eBill service, payment reminders, notices, and other communications will continue to be sent in hardcopy to the postal address for your property.
(a) Only a property owner or their nominated representative can receive email communications from us. We won’t send paper bills to the property once you have elected to receive an eBill. Only one email address can be registered to receive an eBill at any given time.
(b) You agree and it is your responsibility to provide true, accurate, current and complete information about yourself as part of your registration, and to keep your details updated. If you do not keep your information current, your use of eBill may be affected.
(c) As part of the registration process for Hunter Water My Account, you have the option of choosing a username and password or registering via a number of your existing social media accounts such as Google and Facebook. The username will be the email address you provide in the registration process. You are responsible for keeping your login details for the portal secure. You agree to immediately notify us if you learn of any unauthorised use of your username and password or any other breach of security.
(d) You may not be able to register, use or access Hunter Water My Account if our system doesn’t support your browser or device.
(e) You may not be able to register, use or access Hunter Water My Account if our system cannot authenticate that you are either the registered property owner or their nominated authorised representative.
(f) When you complete your eBill registration, we will stop sending you paper bills. You will access all your future bills online unless you cancel your eBill service. You may receive a card or a letter from us if we need to let you know about something else.
(g) You may deregister from eBill or Hunter Water My Account at any time by following the relevant instructions. If you de-register, you will remain responsible for paying outstanding bills or other liabilities incurred before you de-register. Once you have deregistered, we will automatically revert to sending you paper bills by post.
(h) You may request access to your Personal Information by contacting Hunter Water customer service . For security purposes we will ask you to provide us with evidence of your identity before we make any disclosure. Personal data can be deleted when there is no longer a legitimate reason to retain that data. A request to erase your personal data can be made by contacting Hunter Water customer service.
(a) We deem that bills and Communications have been delivered, presented, received and viewed by you once we’ve sent the communication to your nominated email account.
(b) You’re responsible for ensuring that you have read and acted upon bills and communications as required, and for notifying us of any issues associated with accessing or using eBill.
(c) If you disagree with the content of any online item, including any bill, you are responsible for raising any objections with us.
(d) We cannot provide any definitive assurance about the security of any bill or communication we send via email, SMS or information available online. We take all measures to protect all information, but cannot ensure or warrant its security. To the extent permitted by law, we will not be liable in any way for any breach of security or unintended loss or disclosure of information, except where such breach is caused by our gross negligence.
(a) When you register for My Account, we will collect your personal information, such as your name, address, email address, and account number. This is so we can provide you with access to our eBill service and send you communications about that service, including your eBill. Providing this information is voluntary, but if you do not provide the information we need, we may not be able to provide you with access to the eBill service.
(b) We will only use your personal information for the purpose it was collected (to provide the eBill service), or for other business related purposes, including billing, debt collection or customer surveys or in other ways permitted or required by law.
(c) To provide your eBill, we may need to disclose your personal information to our contractors, subcontractors and third parties and as otherwise permitted or required by law.
(d) Information on how we protect your privacy and handle your personal information and how you can contact us to view or correct your information is available on our website.
(a) Subject to any rights that cannot be limited or excluded by law, including the consumer
guarantees regime under Australian Consumer Law, we:
(i) make no warranty that eBill or Hunter Water My Account (including the bill payment service we provide) will be uninterrupted or error free
(ii) do not warrant that you’ll have continuous access to eBill or Hunter Water My Account
(iii) will not be liable to you if eBill or Hunter Water My Account is unavailable due to computer or device downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply
(iv) will not be liable for any loss or damage whatsoever, including but not limited to any loss of data, loss of savings, loss of business, loss of profit, or any other direct, indirect, special, or consequential loss, however caused (including negligence) arising out of or in connection with these terms and conditions or your use of and access to eBill or Hunter Water My Account.
(a) Using eBill or Hunter Water My Account does not give you ownership of any intellectual property rights in eBill or Hunter Water My Account or the content you access.
(b) You grant us a non-exclusive, irrevocable, worldwide and royalty free license to host and reproduce your content and mail for sole the purpose of providing eBill.
(a) We may, in our sole discretion, terminate or suspend eBill or Hunter Water My Account or your use of eBill or Hunter Water My Account for any reason, including a breach of these terms and conditions, fraud, inactivity, access or use issues, security or technical issues at any time by providing you with reasonable notice.
(b) We won’t be liable to you or any third party for any termination or suspension of eBill or Hunter Water My Account or your use of or access to eBill or Hunter Water My Account.
(c) If we terminate or suspend eBill or Hunter Water My Account or your access to or use of eBill or Hunter Water My Account, you will still be responsible for any outstanding bills or other liabilities incurred before the termination or suspension date.
(a) The terms of Schedule B - Customer Contract of our Operating Licence (as amended and superseded from time to time) will take precedence over these terms and conditions, to the extent there is any inconsistency between them.
(b) The laws of New South Wales, Australia govern these terms and conditions. If any terms and conditions are found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the terms and conditions which will continue in force and effect.
(c) All rights not expressly granted in these terms and conditions are reserved.
(d) We will not be deemed to have waived any rights or remedies under these terms and conditions unless such waiver is in writing and signed by one of our authorised officers. No delay or omission on our part in exercising any rights or remedies shall operate as a waiver of such rights or remedies.
(e) We may assign or otherwise deal with our rights and subcontract and novate our obligations under these terms and conditions without your prior written consent.
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