Tenants Moving House

As a residential tenant you are generally responsible for water usage charges and your landlord or managing agent may supply you with an invoice or advise of the amount and due date.

Most commercial tenants are responsible for paying the total water account (service and usage charges). However, this depends on the lease agreement with your property owner or managing agent.

We send all water accounts to the property owner or managing agent.

Check with your landlord or managing agent as to your responsibilities and obligations as you are not a direct customer of Hunter Water.


If You Are Moving Out

You don’t need to organise to have the water meter read or for it to be disconnected. Your landlord or managing agent should arrange for the water meter to be read so the amount owed by you can be calculated.

They can request Hunter Water to perform a special meter read. There is a Miscellaneous Service Fee - item 28 charged for this service, or they may read the meter themselves.

  • Frequently Asked Questions

    • I am a tenant moving house. What do I need to do?

      Answer

      You need to confirm with the property owner (or their appointed agent) that the water meter will be read at the property you are vacating and at the property you are moving to.  This will ensure that you are only charged for the water that you use.

      Meter readings at the beginning and end of each tenancy enable the property owner or agent to determine the volume of water used by each tenant and to bill them the correct charges.

      We do not disconnect the water supply when a property is vacated, so water will be available to you at any property you move to. For more information contact us.

    • I rent a commercial property, what are my payment responsibilities?

      Answer

      Most commercial tenants are responsible for paying the total water account (service and usage charges). However, this depends on the lease agreement with your tenant.  Refer to the conditions contained within your lease agreement.

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