New Customers

At Hunter Water, we like to make things as easy and straight forward as possible for you in managing your account.  However, if there’s anything you’re not sure about or have any queries, contact us.

Whether you have moved into the area or just changed locations you don’t need to formally connect or disconnect to our water supply. This occurred during the initial building stage.

The water supply stays connected to our water mains and responsibility for the account simply moves from one customer name into another.

If you’re buying or selling, your solicitor will agree on the portion of charges you are responsible for up to the date of settlement. This will then be either paid to the Hunter Water bill or adjusted in your settlement amount.

  • Frequently Asked Questions

    • What options are available for me to pay my bill?

      Answer

      A number of bill payment options are available:

      1. Direct debit 
      2. Pay by credit card - BPOINT
      3. BPAY - telephone and Internet banking
      4. In person - pay at any Australia Post Office 
      5. By post - Hunter Water, Locked Bag W102, Sydney NSW 1292

    • How often do I receive a bill?

      Answer

      As a customer, you will receive three bills each year, each one covering a period of four months. The two main items on your Hunter Water bill are service and usage charges.

      The three Hunter Water billing cycles are:

      • 1 July to 31 October
      • 1 November to 28 February
      • 1 March to 30 June

    • How long do I have to pay my bill?

      Answer

      You have 21 days from the issue date to pay your Hunter Water bill or your account may commence into recovery action which may lead to the restriction of your water meter or referral to a collection agency. If you are having difficulty paying your bill or are concerned about meeting a payment on time, it is important that you contact us as soon as possible.

    • Can I get a copy of my bill?

      Answer

      Yes. If you have not received your account, have misplaced the original or have lost it, we can provide you with a copy.

      Complete our online form or Contact us with all the relevant details of the account including account number and address of the property.  We can then post to the mailing address provided on the account.

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