I have high or low water pressure

Our Customer Contract confirms that we will use our reasonable endeavours to ensure that the minimum pressure we provide for authorised standard connections is 200kPa at the connection point to the water main.

Do you have a water pressure issue?

This may be due to:

problems with your property’s water service pipework plumbing (like an internal restriction/blockage within your pipework or a suspected leak)
problems with Hunter Water infrastructure (like a burst or leaking water main)
fire-fighting happening in your area or fire brigade testing hydrants
Hunter Water maintenance activities (like hydrant flushing or flow testing)
new water appliances being installed on your property
your property may be in an area which experiences pressure issues due to its natural location (e.g. it is on a very high hill), which means pressure-booster equipment may be required.

If you have LOW water pressure, follow these steps to work out what the problem is and how to fix it.

You can do a simple bucket test to get an indication of possible low water pressure.

Here’s what to do:

find the tap nearest to your water meter (this is usually the front outdoor tap)
turn the tap on full and record the time it takes to fill a 10 litre bucket
if it takes 30 seconds or longer to fill, your pressure may be low
There are several reasons why you may be experiencing low water pressure. Go to Step 2 to understand the possible reasons and what to do.

If you have HIGH water pressure, follow these steps to work out what the problem is and how to fix it.

Was this information helpful?

I have high or low water pressure

Do you have a water pressure issue?

If you have LOW water pressure, follow these steps to work out what the problem is and how to fix it.

Step 1: Do the bucket test

Step 2: Find the cause and what to do

If you have HIGH water pressure, follow these steps to work out what the problem is and how to fix it.

Step 1: Find the cause and what to do