Path tap with TAP handle
This image shows a path tap with a handle similar to what you see on a standard tap.
I can't turn off my path tap
Path taps are often out of sight and probably out of mind. If you have an emergency, you'll need to find it in a hurry and turn your water off.
Where is my path tap?
Your path tap is not the garden tap at the front of your property. It's the tap connected to your water meter frame, usually at the front of your property and is used to turn your water supply on and off.
Types of path taps
Path tap with LEVER handle
This image shows a path tap with a lever handle, similar to a valve.
Path tap with NO handle
Some path taps have no handles or levers.
Frequently asked questions
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What do I do if my path tap is leaking and/or I can't turn off my water supply?
We provide a service for our customers to rewasher your path tap in the instance where it may be leaking or not turning off. You can report the issue online or contact us.
We prioritise and attend to emergency situations such as water main breaks and sewer overflows where our aim is to minimise impact to the environment, and repair and restore these services for our customers as quickly as possible. For this reason, please understand that our service for the repair and maintenance of your path tap may take up to 10 working days. If you require more urgent assistance, please contact us.
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What do I do if my path tap doesn't have a handle?
If your path tap is on a Hunter Water meter and doesn't have a visible handle (older spindle style valve) you may need to contact a licensed plumber. In the instance where you may like a tap head to be fitted to your path tap, you may need to contact a licensed plumber to provide you with this service.
However, if your path tap is on a sub-meter in a complex, it is private infrastructure and you will need to contact your body corporate or your complex manager.
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When to contact a licensed plumber
In these instances below, you will need to contact a licensed plumber to carry out the appropriate work at your own expense.
- Where damage to your water system has occurred (not caused by Hunter Water)
- Any faults associated with illegal services and unauthorised connections
- Where your water service is connected to privately owned water mains (some community title subdivisions or private joint water services may fall into this
- Fire services or combined fire and domestic water services
- Where you have a privately owned water services
- Where your main to meter service is greater than 40 millimetres in diameter and/or that is designed and installed to meet a customers demand requirements.
- Backflow prevention devices except where the device is integrated into the meter supplied and owned by us.
Keep your meter clear
Over time, your water meter can become hidden by a build-up of soil or by garden plants growing over it.
We recommend that you inspected the water meter and meter frame regularly to ensure it is clear of concrete, plants, trees and other obstructions.