Williamtown Water

Overview and Contact Us

South Wallsed Water Supply


Hunter Water is providing a water reticulation scheme to over 300 properties within the Williamtown Management Area, as defined by the NSW Environment Protection Authority (EPA).

The scheme is funded by the Commonwealth Government and will provide access to safe drinking water for eligible properties.

The scheme includes the installation of over 14 km of new watermains in the Salt Ash area, and domestic plumbing works to directly connect individual homes and businesses to the reticulated water supply.

Properties that are being connected under the project include residences, businesses, a primary school, a commercial area, and community and tourism facilities.


For more information on PFAS and Hunter Water see PFAS. For information about the drinking water supply see water quality.

Contact Us

For more information please contact the Project Team by email or call 1300 657 657 during business hours. For after-hours emergencies call 1300 657 000.

Properties outside of the Management Area

Properties outside of the Management Area cannot be connected to the water supply as part of this funded project.

However, property owners outside the Management Area do have the option of funding their own connection to the water supply. The cost to the property owner will vary depending upon the proximity of the proximity of the mains to a suitable water main and other factors.

The new water mains being installed as part of funded project will bring access to Hunter Water's supply closer to many properties.

If you are interested in connecting your property which is outside the Management Area there is a six step process. Please call Customer Contact on 1300 657 657.


Frequently Asked Questions (FAQs)

Answers to Frequently Asked Questions will be updated based on questions asked by the community. To see the current list of FAQs click here.

If you need information about site containment backflow prevention please click here.


Williamtown Management Area

The Williamtown Management Area has been defined by the NSW Environment Protection Authority (EPA), and replaces the former Williamtown Investigation Area (see below).

To see a map of the Williamtown Management Area, please go to the EPA website under PFAS Program.

Maps of the FORMER Williamtown Investigation Area

We are currently preparing updated Hunter Water maps to guide our project activities in the newly expanded management area, and will upload these maps when available.   

Below are maps for the former Williamtown Investigation Area. Please note, whilst these maps are useful to show the current connections and historical program, they no longer represent the boundaries of the project area.

Before you download the below area maps please note they are in large format (each approximately 2MB).

Customer Connections

Private Property Connections

Over 300 properties are being connected to the Hunter Water supply as part of the project with over 140 already complete. This includes a range of residential, business and community land uses. 

Each property has unique domestic plumbing works required and Hunter Water is working with each property owner to meet their requirements.

The Commonwealth Government is covering the cost of the private plumbing work, and Hunter Water is coordinating the process, in order to make connections more streamlined and cost effective for owners. The works are being undertaken by a panel of plumbing contractors.

Property owners may choose to connect the new water supply directly to their existing system or to an external tap or tank. All properties will be assessed for backflow prevention requirements.

Property owners who have already connected as part of the project and who have incurred costs for plumbing are asked to keep their receipts and call the RAAF Base Williamtown Environmental Investigation on 1800 011 443.

Customer Process for Connection

If you have advised Hunter Water that you are interested in connecting, and you have an eligible property, we will contact you to make arrangements for the installation.

For an overview of the process for installing pipework on your property, please see the Customer Connection Process Flowchart.

Some properties may require additional backflow prevention. For more information regarding backflow prevention, please see the Backflow Prevention FAQ.

If you have a specific timing needs, please call to let us know.

Watermain Construction

Watermain Construction Update

The project involves the construction of over 14 kms of new water mains infrastructure in Salt Ash and Fullerton Cove.

Over 9km has already been constructed in Salt Ash residential streets and Nelson Bay Road, and we are currently preparing tenders for additional mains work to service the broader Management Area.

Underground pipework from the watermain is being taken up to the boundaries of all eligible properties to enable connection as part of the current project, or later at the convenience of property owners.

Management and handling of soil and groundwater is being undertaken in accordance with an approved Project Management Plan, and we are carefully restoring construction sites on public and private property.

If you have any questions or concerns about the work on-site please call Hunter Water on 1300 657 657. For after-hours emergencies call 1300 657 000.

Latest News

Latest News

We are currently initiating activities to expand the project within the expanded Management Area, as announced by the EPA in November 2017.

The first connections as part of the expanded works will made in 2018 on Fullerton Cove Road. We are also completing the final private plumbing works in Salt Ash from current phase.

Current activities:

  • Planning for new water mains construction in Salt Ash and Fullerton Cove
  • Confirming eligibility of properties and initiating contact with  owners
  • Plumbing site visits for properties who have an existing nearby mains (Fullerton Cove Rd)
  • Preparation of an EOI for new mains.
  • Private plumbing and restoration works on Salt Ash properties.
  • Temporary water supply for residents over Christmas Period.

Temporary Water Supply for Williamtown Management Area Residents

On behalf of the NSW Government, Hunter Water is helping residents in the Williamtown Management Area who are not yet connected to reticulated water by providing water to fill their rainwater tanks over the Christmas period.

We will be prioritising requests to fill up tanks for domestic use (eg water for showering, bathing, washing clothes).

For more information or to arrange for a water delivery for your rainwater tank please call Hunter Water on 1300 657 657.

Fast Facts

Project Location
Project Duration
Commenced 2015- closes early 2019
1300 657 657

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