Your Water Bill
If you are a customer within the Williamtown Management Area and are connected to Hunter Water's drinking water network, you will be issued with a copy of your water bills for your personal records.
Hunter Water has a customer contract requirement to inform you of your water usage patterns. A cover letter is attached with each bill to explain why you are receiving a copy.
To be clear, there is no expectation for customers in the Williamtown Management Area to pay, as the Department of Defence has committed to paying the water bills for three years. Hunter Water is confident this commitment will be honoured. We will not pursue collection of payment from customers for the duration of this commitment.
Hunter Water will continue to communicate with you, including at the start of each new billing cycle. In line with our billing cycle, you will receive three bills every year, with each one covering a period of four months.
Billing cycles are:
- 1 July to 31 October
- 1 November to 28 February
- 1 March to 30 June
If you have not yet completed a Payment Authorisation Form, please ensure you do so to further assist with the Department of Defence's commitment to pay your water bill on your behalf. Without this paperwork, payment is delayed as Hunter Water is legally unable to provide a copy of your bill to Defence for payment.
If you need any further information, or would like to confirm your contact details, please email here or call Hunter Water during business hours on 1300 657 657.
Hunter Water is providing a water reticulation scheme to approximately 350 properties within the Williamtown Management Area, as defined by the NSW Environment Protection Authority (EPA).
The scheme is funded by the Commonwealth Government and will provide access to safe drinking water for eligible properties.
The scheme includes the installation of over 14 km of new watermains in the Salt Ash area and Fullerton Cove area, as well as domestic plumbing works to directly connect individual homes and businesses to the reticulated water supply.
Properties that are being connected under the project include residences, businesses, a primary school, a commercial area, and community and tourism facilities.
For information on PFAS and Hunter Water see PFAS. For information about the drinking water supply see water quality.
For more information please contact the Project Team by email or call 1300 657 657 during business hours. For after-hours emergencies call 1300 657 000.
Properties outside of the Management Area
Properties outside of the Management Area cannot be connected to the water supply as part of this funded project.
However, property owners outside the Management Area do have the option of funding their own connection to the water supply. The cost to the property owner will vary depending upon the proximity of the mains to a suitable water main and other factors.
The new water mains being installed as part of funded project will bring access to Hunter Water's supply closer to many properties.
If you are interested in connecting your property which is outside the Management Area, please call Customer Contact on 1300 657 657.