A pension rebate is a reduction in the cost of water, sewer and drainage services and where applicable, the Environmental Improvement Charge (EIC) is waived. The criteria for pension rebates is set by the State Government and Hunter Water provides this subsidy on their behalf.
We rely on advice from Centrelink and the Department of Veterans’ Affairs to confirm the status of an individual's pensioner eligibility.
It is recommended customers check each bill to ensure their rebate has been granted.
Eligible Pensioner Concessions
If you currently hold either a Pensioner Concession or a Department of Veteran Affairs Gold Card (TPI/TII or War widow/widower or Extreme Disablement Adjustment EDA), you may be eligible to receive a Pension Rebate from us.
Examples of eligible pensioner concession cards are shown below. If you are unsure if you are eligible for a pensioner rebate on your Hunter Water bill please Contact Us.
Centrelink Pensioner Concession Card
Department of Veterans Affairs Gold Card
- The rebate only applies to the premise that a pensioner owns and occupies.
- Properties which form part of a Community Title, mobile home village or caravan parks are not eligible for this rebate.
- There are circumstances where the applicant is not the owner of the property such as under the terms of a Life Tenancy / Sole Beneficiary or similar agreement but may still be entitled to a rebate.
- Where applicable, the Environmental Improvement Charge is also waived.
- Pensioner customers are not eligible for a rebate for any additional premises they may own such as investment properties.
It is important for customers who receive the pensioner rebate to notify Hunter Water if there is a change in situations such as:
- you buy a property to occupy as your permanent residence
- you move or change your mailing address
- you are away for a long period of time
- you leave Australia for any period
- your personal circumstances change through divorce, separation or death of a spouse