Faults
Faults include water and sewer main breaks, water leaks, sewer blockages and overflows, and fire hydrant maintenance and repair.
Service faults help and advice
Our aim is to get everything fixed and back to normal as quickly as possible. We appreciate your patience and understanding as we carry out necessary repairs or maintenance. Please be aware, we may need to access your property to get the job done.
Why are outages necessary?
Outages are necessary to repair leaks and breaks or to carry out planned system maintenance. While we understand that outages may be inconvenient they are essential to ensuring the ongoing safe operation, reliability, and performance of our systems.
If required, our crew members will assist with external clean-up of rocks, mud and debris from lawns and gardens.
There are two types of outages that occur:
Planned works
Planned works accommodate water and sewer system maintenance and new developments.
Current water outages
Our job is to get your water supply or sewer service back to normal as soon as possible. Keep up-to-date on the progress to repair faults or planned works in your area.