Hunter Water Hunter Water

11 May 2020

Supporting businesses during COVID-19

During this unprecedented challenging time, business owners that have been financially impacted by COVID-19 can access a range of assistance programs and support services from Hunter Water, to help ease the pressure of paying their water bills.

Some of the options available include account extensions to give customers more time to pay, interest free payment relief and flexible payment options. There’s also payment support for tenants to help offset water usage costs.

“Like others across the country, some of our local businesses have been significantly impacted by COVID-19, with the pandemic forcing them to close or reduce their operations,” said Executive Manager Customer Strategy and Retail, Victor Prasad.

“We recognise this is an extremely trying time for those businesses that are affected, whether they be in the retail, hospitality, tourism or beauty industries to name a few.

“We want to do what we can to support our business customers and alleviate any bill stress they may be experiencing as a result of their changed circumstances."
Victor Prasad, Executive Manager Customer Strategy and Retail

“We have a range of assistance measures available including extensions on accounts to give business owners more time to pay their bills and interest free payment relief. In addition, tenants can access support to offset their water usage costs in the form of Payment Assistance Credits.

“We encourage our business customers to please reach out if they would like to find out more about our assistance options or to speak with a member of our team who can help find the right support for your individual circumstances,” said Mr Prasad.

For more information

Business customers can apply for support with their water bills here.