24 November 2020

Hunter Water employee recognised for exceptional customer service

Hunter Water Contact Centre team member, Karla Sison, has been awarded the Most Customer Focused Agent Award as part of the CSBA SenseCX Awards Program.

Karla’s outstanding customer service recognition follows recent positive interactions as part of a nationally recognised Customer Experience Mystery Shopping Program.

Contact Centre Team Leader Kellie Dunning said Karla takes pride in every call and always strives to meet the needs of individual customers.

"With more than 20 years experience in the customer service industry, Karla’s journey towards continuous improvement is a testament to her dedication in always aiming to do better for our customers."
Kellie Dunning, Contact Centre Team Leader

“We are thrilled to see our team members flourish and wish to extend our utmost congratulations to Karla on her wonderful achievement.”

Karla also received an assessment from CSBA that achieved a perfect score of 100%.

The awards program celebrates the work of frontline customer service agents across Australia.

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