Hunter Water Contact Centre team member, Karla Sison, has been awarded the Most Customer Focused Agent Award as part of the CSBA SenseCX Awards Program.
Karla’s outstanding customer service recognition follows recent positive interactions as part of a nationally recognised Customer Experience Mystery Shopping Program.
Contact Centre Team Leader Kellie Dunning said Karla takes pride in every call and always strives to meet the needs of individual customers.
“We are thrilled to see our team members flourish and wish to extend our utmost congratulations to Karla on her wonderful achievement.”
Karla also received an assessment from CSBA that achieved a perfect score of 100%.
The awards program celebrates the work of frontline customer service agents across Australia.
Support and assistance
Whether you need extra support paying your bill, or some handy options to manage payments, we’re here to help keep you connected to our essential service.