23 April 2020

New and improved online experience for Hunter Water customers

Hunter Water has launched its new website to provide a better online experience for its customers.

The new website comes at a time when our customers need improved online services and access to information.

In response to the COVID-19 pandemic, we recently decided to close our face-to-face customer service counters at Newcastle, Lake Macquarie and Maitland to ensure the health and safety of our people and our community.

“Now more than ever, our customers are relying on us to deliver great online services so they can continue doing business with us easily and efficiently."
Victor Prasad, Executive Manager Customer Strategy and Retail

“I’m really pleased to announce the delivery of our new website. Its clean design, streamlined content, use of smart form technology and intuitive search capability will help create a more seamless and user-friendly experience.

“We’ve also built dedicated information and resource areas for our development and plumbing customers to ensure ease when doing business with us, and we’re focused on transitioning more application processes online.

“We’ll continue to listen to our customers by using their insights to provide more online services in the future and we’ll progressively be making changes to deliver even better outcomes,” said Mr Prasad.