Payment plans and assistance

We understand that water is an essential service, which is why we offer a number of payment and customer support options if you are having difficulty paying your water bill.

Concessions, support and payment assistance for you

Are you a customer or business impacted by COVID-19?

We recognise that this is a very challenging time for both people and businesses alike. For those experiencing financial difficulties, we can extend your account to give you more time to pay, there's interest free payment relief available and flexible payment options.

We're here to support you.

Are you a tenant impacted by COVID-19?

If you are a tenant impacted by COVID-19, it's important that you reach out and contact us so we can provide you with more information on our support options available for you. We're here to support you.

Make the switch to My Account!

Have your bill delivered straight to your inbox and manage your account online with My Account. You can also view, pay or download your bills and update your contact details. To register all you need is a copy of your Hunter Water bill.

Sign up for Easy Pay

Take control and pay your water bill with affordable and more frequent payments via Easy Pay. Set up to pay the same amount each week or fortnight to easily manage your bills.

Debt Recovery and Hardship policy

Learn more about our policy for payment difficulties and actions we may take when you are unable to pay your bill.