Payment assistance and support
Whether you need extra support paying your bill, or some handy options to manage payments, we’re here to help keep you connected to our essential service.
A quick way to find resources relevant for you.
Switch to My Account
Manage your account anywhere, any time
Options to pay your bill
Apply for a pension rebate
Set up a direct debit for your bill
Debt Recovery and Hardship policy
View our policy
Support for home haemodialysis customers
Community support services
We are here to help
If you have been financially impacted by COVID-19 we can offer to place a hold on your account. We will respond to your request and confirm the extension time and the options available to you.
Have your bill delivered straight to your inbox and manage your account online with My Account. You can also view, pay or download your bills and update your contact details. To register all you need is a copy of your Hunter Water bill.
Water is an essential service, and our support programs help ensure that everyone has access to water. Watch our video to understand how we help members of our community who may be experiencing financial difficulties.
We offer a variety of flexible payment options to suit your needs. This includes direct debit, online, BPAY and many more.