Payment plans and assistance
We offer a range of flexible and tailored solutions to help you pay your water bill.
If you have been financially impacted by COVID-19 we can offer you a payment extension.
Payment assistance and support
Whether you need extra support paying your bill, or some handy options to manage payments, we’re here to help keep you connected to our essential service.
How we can help you
Pension rebate
Pensioners and eligible concession card holders may be eligible for discounted bills.
What happens if I don't pay?
In the instance that payments aren't made on a Hunter Water bill or assistance hasn't been requested, then recovery action will need to be taken.
Resources
A quick way to find resources relevant for you.
Switch to My Account
Manage your account anywhere, any time
Payment options
Options to pay your bill
Pension rebate
Apply for a pension rebate
Direct Debit
Set up a direct debit for your bill
Debt Recovery and Hardship policy
View our policy
Medical concessions
Support for home haemodialysis customers
Community support services
We are here to help
Additional services
Are you financially impacted by COVID-19 and need more time to pay?
If you have been financially impacted by COVID-19 we can offer to place a hold on your account. We will respond to your request and confirm the extension time and the options available to you.
Make the Switch to My Account!
Have your bill delivered straight to your inbox and manage your account online with My Account. You can also view, pay or download your bills and update your contact details. To register all you need is a copy of your Hunter Water bill.
Supporting the community
Water is an essential service, and our support programs help ensure that everyone has access to water. Watch our video to understand how we help members of our community who may be experiencing financial difficulties.
How can I pay my bill?
We offer a variety of flexible payment options to suit your needs. This includes direct debit, online, BPAY and many more.