How we can help you

Payment plans and assistance

We offer a range of flexible and tailored solutions to help you pay your water bill.

If you have been financially impacted by COVID-19 we can offer to place a hold on your account.

Additional services

Serious financial hardship

If you are experiencing serious financial hardship, contact us or email us. We can offer direct assistance to customers experiencing financial difficulties such as a payment plan to help you pay your bill in instalments.

Supporting the community

Water is an essential service, and our support programs help ensure that everyone has access to water. Watch our video to understand how we help members of our community who may be experiencing financial difficulties.