Hunter Water Hunter Water

How we can help you

Payment plans and assistance

We offer a range of flexible and tailored solutions to help you pay your water bill.

If you have been financially impacted by COVID-19 we can offer to place a hold on your account.

Virtual bring your bills day and community expo

Wednesday 8 July 2020 - 9am - 3pm

The Energy & Water Ombudsman NSW (EWON) is partnering with Hunter Water o deliver its Virtual Bring Your Bills day and community expo, to support our community during COVID-19. Our Account Assistance team will be available for confidential phone and video appointments to discuss individual accounts and provide advice about payment options.

Additional services

Serious financial hardship

If you are experiencing serious financial hardship, contact us or email us. We can offer direct assistance to customers experiencing financial difficulties such as a payment plan to help you pay your bill in instalments.

Supporting the community

Water is an essential service, and our support programs help ensure that everyone has access to water. Watch our video to understand how we help members of our community who may be experiencing financial difficulties.