Payment plans and assistance
We offer a range of flexible and tailored solutions to help you pay your water bill.
If you have been financially impacted by COVID-19 we can offer to place a hold on your account.
Support and assistance
Whether you need extra support paying your bill, or some handy options to manage payments, we’re here to help keep you connected to our essential service.
How we can help you
Pension rebate
Pensioners and eligible concession card holders may be eligible for discounted bills.
What happens if I don't pay?
In the instance that payments aren't made on a Hunter Water bill or assistance hasn't been requested, then recovery action will need to be taken.
Virtual bring your bills day and community expo
Wednesday 8 July 2020 - 9am - 3pm
The Energy & Water Ombudsman NSW (EWON) is partnering with Hunter Water o deliver its Virtual Bring Your Bills day and community expo, to support our community during COVID-19. Our Account Assistance team will be available for confidential phone and video appointments to discuss individual accounts and provide advice about payment options.
Resources
A quick way to find resources relevant for you.
Payment options
Options to pay your bill
Pension rebate
Apply for a pension rebate
Direct Debit
Set up a direct debit for your bill
Debt Recovery and Hardship policy
View our policy
Medical concessions
Support for home haemodialysis customers
Your bill explained
Understand what your pay
Support services
We are here to help
Additional services
Are you financially impacted by COVID-19 and need more time to pay?
If you have been financially impacted by COVID-19 we can offer to place a hold on your account. We will respond to your request and confirm the extension time and the options available to you.
Serious financial hardship
If you are experiencing serious financial hardship, contact us or email us. We can offer direct assistance to customers experiencing financial difficulties such as a payment plan to help you pay your bill in instalments.
Supporting the community
Water is an essential service, and our support programs help ensure that everyone has access to water. Watch our video to understand how we help members of our community who may be experiencing financial difficulties.
How can I pay my bill?
We offer a variety of flexible payment options to suit your needs. This includes direct debit, online, BPAY and many more.