Annual Report 2021 flip book

Our Annual Report outlines Hunter Water’s activities, challenges and performance for 1 July 2020 to 30 June 2021. It includes information on how and why we operate, and provides an update on our progress towards our strategic goals.

Key highlights

Loving Water together

We embraced Love Water to help conserve our most precious resource. Together, local homes and businesses used 8% less water than forecast, saving millions of litres for the future.

REDUCING WATER LOSS

We saved 250 million litres of water across our network by finding and fixing leaks. We surveyed every kilometre of our network, implemented smart technologies and increased recycled water schemes and dual reticulation. Since 2015-16 we have reduced network leakage by 38%.

Partnering for good

We delivered more than $320,000 in sponsorships and partnerships to support our communities. We also made it easier for those experiencing financial hardship, particularly as a result of COVID-19, to find and access support.

OUR CONTACT CENTRE NAMED #1

The CX Mystery Shopping Program named Hunter Water best in sector. The nationally recognised measure evaluated 30 aspects of our customer service.

DELIVERING THE ASPIRATIONS FOR OUR REGION

We introduced our Towards 2024 strategy to help us deliver on our vision, and fulfil our purpose to improve and enable the quality of life for our communities.

A SUSTAINABLE WATER FUTURE

We considered all options in the major review of the draft Lower Hunter Water Security Plan, a whole-of-government approach to ensuring our region has a resilient and sustainable water future. We asked our community for their views and preferences, engaged widely, completed economic and financial analysis, and conducted technical investigations. View the draft plan here

Past Annual Reports

We have achieved a considerable amount in the past and have learnt valuable lessons. We are growing with our community, for our community.