Publications and reports

At the completion of each financial year we take the time to reflect on what we have done that year. Our Annual Report outlines Hunter Water's activities and performance, covering highlights from the year.

Our 2022-2027 Operating Licence ensures we provide transparent and auditable terms and conditions to lawfully undertake activities in line with industry good practice.

Our 2022-2027 Customer Contract outlines your rights and obligations as a user of Hunter Water’s services (except unfiltered water) and sets out the minimum standards of customer service that you can expect

Take a closer look at a range of regulatory, environmental and operational reports, including our monthly drinking water quality reports.

If you want to know how we make decisions on everything from customers, pricing, building applications and the environment to how we manage our business, check out our policies and standards.

We believe it is important to keep our customers well informed and confident with the services we provide. Learn more about our customer information.