New Customers

At Hunter Water, we like to make things as easy and straight forward as possible for you in managing your account.  However, if there’s anything you’re not sure about or have any queries, contact us.

Whether you have moved into the area or just changed locations you don’t need to formally connect or disconnect to our water supply. This occurred during the initial building stage.

The water supply stays connected to our water mains and responsibility for the account simply moves from one customer name into another.  It may take up to 12 weeks after settlement for the change of ownership details to be sent to Hunter Water from LPI.

If you’re buying or selling, your solicitor will agree on the portion of charges you are responsible for up to the date of settlement. This will then be either paid to the Hunter Water bill or adjusted in your settlement amount. Your solicitor or conveyancer is the best person to explain to you how the water account has been split between the previous owner and you as the purchaser at settlement. 

Keeping you account details updated

Hunter Water is continually working on ways to improve our service. To assist in being able to contact you about our services and activities, we would appreciate you updating your contact details using our Updated Your Details Form. Customers who update their details will go into the draw to win a water efficient washing machine.  There will be three draws conducted during this financial year being November 2014, March 2015 and June 2015. 

Water Wise Rules

From 1 July 2014 Water Wise Rules will be enforced similar to those in place throughout many parts of NSW including Sydney and the Central Coast. Among these rules is a restriction on watering outdoors between 10am and 4pm and the requirement to use a trigger nozzle when hosing.