Payment Assistance

If you are a residential customer finding it hard to pay your water bill, we may be able to assist with the following payment assistance options.

Need more time to pay?

You can request a payment extension of up to 14 days after your bill's due date.

Account Assistance Program

Water is an essential service, and our support programs help ensure that everyone has access to water. This video explains how we can help members of our community who may be experiencing financial difficulties.

If you are a resident customer finding it hard to pay your water bill, Hunter Water can help by providing advice and assistance for paying your water bill.

The Account Assistant program is open to home owners concerned about how they will pay water bills for their current residence.

There are several options available:

Contact us, email us or read our Account Assistance Procedure to find out more about the options available to you.

For more information, read our debt recovery and hardship policy here.

Serious Financial Hardship?

If you are experiencing serious financial hardship, contact us or email us. We can offer direct assistance to customers experiencing financial difficulties such as a payment plan to help you pay your bill in instalments.