Shaping our water future - 2025-2030 Price Proposal

2025-2030 Price Proposal - Information for households

What we do

We provide clean, safe drinking water to more than 600,000 people in around 250,000 homes across the Lower Hunter.

We take away the used water that goes down their drains from sinks, toilets, laundries, showers and bathes, then treat it to protect the health of beaches and waterways;

We also provide stormwater drainage in very small parts of Newcastle, Lake Macquarie and Cessnock.

How we're engaging with you

We're engaging with our customers and community in a range of ways from August 2022 through to June 2024 to understand our customer and community values and preferences and priorities.

Our engagement will be carried out in stages so customers and the community will see and hear from us at different times throughout the development of the submission.

Get involved and have your say

Register here to keep updated about activities you can participate in.

Questions and answers

What does ‘Price Proposal’ mean?

Why is my bill going up?

How much will my bill increase by?

What’s the Belmont Desalination Plant? Why do we need it?

Do you have a question not answered here?

Thirsty for more information?

If you need more information on our Price Submission, get your questions answered by contacting our team.

Keep up to date with our project news