Repair work underway at Jesmond
Hunter Water has commenced major repair works to fix a leaking valve on a large water main at Jesmond.
The work involves repairing a 1350mm trunk main and will take approximately a week to complete. The priority for our crews is to safely repair this infrastructure as soon as possible.
While we take leakage very seriously, we deferred this work to wait for suitable weather conditions when demand for water is reduced. This provides the best window of opportunity to undertake the repairs to ensure our customers' water supply is maintained.
If you experience any issues with your water supply please call us on 1300 657 000. We thank you for your patience while we undertake this important work.
Types of Water Outages
We aim to provide continuous water supply to our customers, however on occasions we are required to interrupt the water network for maintenance, new developments or emergency repair.
There are two types of outages:
These are to accommodate maintenance and new developments. We provide a letter box drop notice for domestic customers at least two days from the outage and commercial customers at least seven days from the outage.
These are unforeseen circumstances where a watermain break or other issue with the system lead to a water outage. We place a notification on our website (this page) at the time the event occurs and provide an estimated repair time.
Before a planned outage
You may wish to store sufficient water in bottles for drinking and water in buckets for flushing toilets. You may also like to speak to your plumber about options to meet your needs.
During a Water Outage
Hot water systems should not be operated during water outages and should be turned off to avoid possible damage.
After a Water Outage
Hot water – On resumption of the water supply, before turning the hot water system back on, a hot water tap should be turned on to flush out any air pockets from the pipes. When a consistent flow has returned, the hot water system can be turned back on and normal use resumed.
Discoloured water – We advise that you visually check the water prior to use. If it appears to be discoloured we suggest you turn on a tap and let it run for a couple of minutes to clear your pipe work. If the water won’t clear, please contact us on 1300 657 000
Options for Businesses to Prepare for an Outage
If you manage a business from your property and require a continuous water supply, it is recommended that you consider some of the following options:
- Maintain a supply of stored tap water on your premises
- Maintain a supply of bottled water on your premises
- Install a water storage tank
- Hire a portable toilet for the outage period
- Contact a water cartage business to maintain supply
- Having the name and contact details for a cartage business on hand is recommended
- Please note that if required for drinking purposes, the water cartage firm must now meet requirements under the Public Health Act. Click here for more information.
For further information relating to the terms under which Hunter Water provide water supply please refer to our Customer Contract.