Supporting our customers during COVID-19

We recognise this is an unprecedented challenging time for our customers and community.

Our priority is to ensure the health, safety and wellbeing of our people and our community, while maintaining delivery of our essential services.

Now more than ever, it’s crucial our community continues to have access to our safe, reliable and essential services. We have a range of financial assistance programs and support services available to help our customers during this difficult time.

What you need to know

Plumbing and development applications

Bogus and unauthorised callers or representatives

We strive to protect the security of our customers, especially from unauthorised callers and impersonators visiting your home or business.

Information for trade waste customers

trade waste

If your business operation has been restricted, closed or your operating hours have changed due to COVID-19, we're here to assist you.

What can I flush?

In the toilet, help keep the pipes free, only flush toilet paper, poo or pee.

Wiping with anything else? bag it and bin it.

Frequently Asked Questions