Update or cancel a direct debit

Complete this form if you have a direct debit set up for your account and need to change your payment or bank details, or would like to cancel it.

Need to set up a direct debit?

You can make weekly, fortnightly or monthly payments directly from your bank account and pay the way you want to.

Your contact details

Property and account details


Direct debit payment

Payment details

Bank details


I/we understand and acknowledge the following:

  • The amount payable, as shown on the account notice, will be debited on the due date of the account or the selected instalment dates. There must be sufficient funds in this account by the due date to permit the payment.
  • If sufficient funds are not available for payment, a dishonoured payment fee may be applied to my account
  • If there will be insufficient funds in the account on the due date, I am required to call Hunter Water on 1300 657 657 to arrange an alternative payment option.
  • If the due date for payment falls on a day which is not a business day, the account will be processed on the next business day thereafter.
  • My financial institution may, at its discretion, at any time by notice in writing, terminate this request as to future debits.
  • Deferment, alteration or cancellation of payments can be arranged by contacting us

I am the owner or authorised representative for the above noted accounts and/or properties and confirm that this request complies with the information and guidelines outlined in the Hunter Water Protection of Customer Information Policy

The information I have provided in this application is true, to the best of my knowledge.

Any information you provide us in this form will not be used for any other purpose. View our Privacy Statement for more details.