Set up direct debit

Setting up direct debit payments on your account gives you the freedom to pay your bills the way you want to.

You can make weekly, fortnightly or monthly payments directly from your bank account to spread the cost out over the year, or you can choose to have your total bill direct debited as it arrives, three times a year.

Please contact us on 1300 657 657 if you would like to set up a direct debit with a credit card.

You can set up a new direct debit using the form below.

Need to update or cancel your existing direct debit?

If you have a direct debit set up for your account you can update your payment or bank details, or cancel it online.

Direct debit form

Complete this form to set up a new direct debit on your Hunter Water account.

Your contact details


Property and account details


Direct debit payment

Please note: any bill issued prior to receiving confirmation your direct debit application has been processed will need to be paid manually.

Bank details


I/we understand and acknowledge the following:

  • The amount payable, as shown on the account notice, will be debited on the due date of the account or the selected instalment dates. There must be sufficient funds in this account by the due date to permit the payment.
  • If sufficient funds are not available for payment, a dishonoured payment fee may be applied to my account
  • If there will be insufficient funds in the account on the due date, I am required to call Hunter Water on 1300 657 657 to arrange an alternative payment option.
  • If the due date for payment falls on a day which is not a business day, the account will be processed on the next business day thereafter.
  • My financial institution may, at its discretion, at any time by notice in writing, terminate this request as to future debits.
  • Deferment, alteration or cancellation of payments can be arranged by contacting us
  • I am the owner or authorised representative for the above noted accounts and/or properties and confirm that this request complies with the information and guidelines outlined in the Hunter Water Protection of Customer Information Policy
  • The information I have provided in this application is true, to the best of my knowledge.

Any information you provide us in this form will not be used for any other purpose. View our Privacy Statement for more details.