Environmental Improvement Charge refund

If you owned a property within the Hunter Water network of operations between 1 July 2013 and 30 June 2018 which was not connected to our sewer services, your property may have been incorrectly charged an Environmental Improvement Charge (EIC).

What is the EIC?

The EIC was applied to all properties within our network (where sewer services were available) during this time to fund the cost of providing sewerage to backlog areas not currently receiving sewerage services.

Information for customers

If you have received a letter referencing that a property you own (or owned) was levied with an EIC charge incorrectly during the relevant period, you can choose to do the following:

Frequently asked questions

Thirsty for more advice?

If you feel that your refund may not have been calculated correctly or want further information, let us know and we can provide you with information on previous price determinations that will show you how we calculated the amount credited to your property.