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Home and business
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Is your bill higher than normal?
Residential pricing, fees and charges
Business pricing, fees and charges
Low Impact Stormwater Charge
Low Impact Stormwater Charge for residential properties
Low Impact Stormwater Charge for business properties
Low Impact Stormwater Charge for vacant land
Low Impact Stormwater Charge application
Customer refunds
Account payment refund
Stormwater Drainage Charge refund
Stormwater Drainage Charge refund application
Environmental Improvement Charge refund
Environmental Improvement Charge refund application
Customer service delivery rebates
Set up direct debit
Update or cancel a direct debit
Update your details
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Get a copy of your bill
Change of postal address for managing agents
Support and assistance
Payment plans and assistance
Request a payment extension
Pension rebate
Claim your pension rebate
What happens if I don't pay?
Concessions for medical conditions
Buying, selling and moving
Buying a property
Selling a property
Solicitors and conveyancing
Section 47 update
Managing agents, landlords and tenants
Protection of customer information
Pay your bill
Information for homes
Understanding your water usage
Why your water usage may be higher?
Checking for water leaks
Undetected leaks
Your water service
Understanding your water service
Your water meter
Accessing your water meter
Meter testing
Applying for separate metering - strata and community title
Separate metering application - strata and community title
Applying for separate metering - single title multi dwelling properties
Submit a meter reading
Love Water
The Love Water story
In the home
Saving water the bathroom
Four minute shower playlist
Top tips for your kitchen
Water-savvy laundries
Finding and fixing leaks
Our top picks for indoor plants
In the garden and outdoors
Top tips for your garden
Washing vehicles and boats
Establishing new lawns
Try our plant finder
Cleaning hard surfaces
Maintaining pools and spas
Understanding greywater
Rainwater tanks
Top tips to tune your tank
Uses for rainwater
Choosing and installing a rainwater tank
Take the Love Water quiz
Your sewer service
Sewer blockages
Stop sewer problems occurring
Check your Overflow Relief Gully (ORG)
Tree roots and sewers
Check your downpipes
Service location plans
Service location plan application
Information for businesses
Saving water in your business
Saving water at work
Hospitality
Landscaping and nurseries
Construction
Manufacturing
Primary industry
Working with major customers to save water
Managing trade waste
Information for trade waste customers affected by COVID-19
Tankered waste
Standpipes and water cart tankers
Submit a standpipe reading
Approved standpipe fill locations
Standpipe use location maps
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Information for homes
Love Water
Take the Love Water quiz
Take the Love Water quiz
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