A free tap re-washering service is available if you are eligible to receive a pension rebate on your account.
We may also provide this service if you are not eligible to receive a pension rebate but are experiencing serious financial hardship and participating in our Payment Assistance Scheme.
The service is limited to ‘standard’ tap fittings which are installed above stainless steel basins such as laundry and kitchen sinks and taps fitted outside the house such as meter taps and garden taps.
However, the re-washering service does not apply to the following non-standard fittings:
- toilet cisterns
- tap washers over porcelain basins
- hot water systems
- flick-mix taps
Contact us and our team will be happy to register your details, confirm your eligibility and arrange for the leaking taps to be re-washered within a few weeks.