Debts & Disconnection

The water and sewerage services we provide have to be paid for, but we know that at times finding the money to pay bills can be difficult for some customers.

Our Account Assistance Procedure explains how we can help you if you are having difficulty paying your bill. Our Code of Practice and Procedure on Debt and Disconnection outlines what will happen if you don’t pay.

We want to help customers in financial difficulty manage their ongoing payment commitments, so they can maintain access to water and sewerage services.