Information for Businesses

We recognise that water is crucial to economic activity and community life and we are providing support to our business customers during restrictions.

Under Level 2 water restrictions, the restrictions for businesses are the same as those that apply to homes, however for our business customers there are additional expectations.

All businesses will be required to either develop or implement a Water Efficiency Management Plan (WEMP).  A WEMP is a plan that identifies water saving initiatives within a business' operations and provides guidelines for their implementation.

Our water efficiency experts are already working with major and large water users and have achieved significant water savings.  For small-medium businesses a WEMP is a simple online checklist to help identify opportunities to save water and provide guidelines for carrying out water saving initiatives. 

For more information on how to complete a WEMP, visit our WEMP checklist 

The table below shows the responsibilities for the different level of water users.

Business Customers 

Water Restriction Requirements - under Level 2 restrictions

What Do I Need to Do?

Major customers who use more than 50 million litres (ML) per year 

For example: manufacturing and mining

Ongoing implementation of WEMP Major customers will continue to work with Hunter Water to progress WEMP

Large customers who use more than 10 ML per year

For example: aged care facilities, shopping centres, food production

Implement a WEMP now that Level 2 water restrictions have commence Hunter Water has contacted large customers and will continue to work with them to develop and implement a WEMP

Business customers who use less than 10ML per year 

For example: nurseries, landscapers, market gardeners, commercial growers, offices, cafes

You will be required to submit a WEMP during Level 2 water restrictions.

Identify how you can save water in your business - View our fact sheets

Submit a WEMP online

Exemptions for Business

While the majority of customers should be able to accommodate Level 1 water restrictions, we recognise that some businesses rely on outdoor water use for continuity of operations. 

Water use for critical business activities may be exempt from restrictions. 

Exemptions for businesses


Saving Water in Business Fact Sheets

Businesses who reduce water usage find they do not only save money on usage charges, but also on wastewater and energy costs.

The following fact sheets will give you valuable water saving tips across your business.

kitchens amenities cleaning
Kitchens Amenities  Cleaning
  landscaping steam monitoring water use
Landscaping  Steam  Monitoring water use
 cooling towers
 Cooling towers

Frequently Asked Questions