Fact Sheets

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  1. Customer Charges

    1. Customer Charges Guide (242.88 KB)

    2. Developer Fees and Charges (169.27 KB)

    3. Miscellaneous Fees (267.79 KB)

    4. Plumbing and Technical Services Fees (185.38 KB)

    5. Trade Waste Fees (242.17 KB)

    6. IPART Pricing Determination Commencing 1 July 2016 - Residential Charges (114.28 KB)

    7. IPART Pricing Determination Commencing 1 July 2016 - Non Residential Charges (97.16 KB)

  2. Customers

    1. Account Assistance (529.94 KB)

    2. Complaints Handling and EWON (659.04 KB)

    3. Damage to your Property (120.97 KB)

    4. Fire Hydrants (672.68 KB)

    5. Water Audit Program For Large Water Users (98.26 KB)

    6. High Consumption Audit (50.41 KB)

    7. Customer Contract Summary (1.05 MB)

    8. Developer Services Fees & Charges (168.18 KB)

    9. Inaccessible Water Meter - What Do I Do? (720.75 KB)

    10. Customer Rebates (552.69 KB)

    11. General Enquiries (327.75 KB)

  3. Saving Water

    1. Water Restrictions - Pools and Spas (993.2 KB)

    2. Drought Tolerant Plant List (2.24 MB)

    3. Guide to Water Efficient Gardening (3.06 MB)

    4. Hunter Business Water Savers Program 2014 (907.71 KB)

    5. Reducing Energy and Water Use - IPART (117.56 KB)

    6. Save Water Tips - Hospitality Industry (210.04 KB)

    7. Saving Water - Pools & Spas (313.47 KB)

    8. Saving Water for Hotels & Motels (372.82 KB)

    9. Showerhead Fact Sheet (362.15 KB)

    10. The Water Cycle (1.34 MB)

    11. Tips For Nurseries (234.3 KB)

    12. Washing Machines (450.69 KB)

    13. Water Wise Rules Fact Sheet (840.31 KB)

  4. Water Quality

    1. A Multiple Barrier Approach (2.84 MB)

    2. Alum in Drinking Water (871.97 KB)

    3. Chlorination of Water Supplies (267.85 KB)

    4. Drinking Water Hardness (261.67 KB)

    5. Fluoridation of Water Supplies (46.89 KB)

    6. Grahamstown Dam (689.97 KB)

    7. Key Water Quality Parameters (183.4 KB)

    8. PFOS / PFOA and Drinking Water FAQs (434.86 KB)

    9. Sodium Concentrations in Water Supplies (97.35 KB)

    10. Tomago Sandbeds Fact Sheet - May 2019 (351.11 KB)

    11. Water Quality Management - A Multiple Barrier Approach (1.12 MB)

    12. Water Supply Zones (202.27 KB)

  5. LHWP - Planning for the Future

    1. LHWP Fact Sheets - Dams (1.48 MB)

    2. LHWP Fact Sheets - Desalination (1.13 MB)

    3. LHWP Fact Sheets - Groundwater (791.43 KB)

    4. LHWP Fact Sheets - Recycled water (976.04 KB)

    5. LHWP Fact Sheets - Stormwater harvesting (993.42 KB)

    6. LHWP Fact Sheets - Water conservation (1.15 MB)

    7. LHWP Fact Sheets - Water sharing (1.23 MB)

  6. Plumbing

    1. Backflow Prevention (192.06 KB)

    2. Backflow Prevention Device Inspection and Maintenance Report - Worked Instruction (613.47 KB)

    3. Hydraulic Plan Assessment Info and Procedures (336.66 KB)

    4. Hydraulic Plan Checklist (237.13 KB)

    5. Individual (Sub) Metering of Community Title Fact Sheet (112.51 KB)

    6. Individual (Sub) Metering of Strata Title Fact Sheet (110.88 KB)

    7. Minor Works Water Services Standard Property Services (518.14 KB)

    8. Water Services Requirements For Meter Installation (234.06 KB)

  7. Recycled Water

    1. Recycled Water Agricultural (1.04 MB)

    2. Recycled Water for Homes (1.26 MB)

  8. Major Projects

    1. Belmont 6 Rising Main Community Flyer 1 (340.53 KB)

    2. Burwood Beach_INFORMATION SHEET (1.23 MB)

    3. Chichester Trunk Gravity Main - Lead Management (79.27 KB)

    4. FAQ's Burwood Stage 3 (117.6 KB)

    5. KIWS Newsletter Nov2012 (403.77 KB)

    6. Lochinvar Water Main Community Update September 2016 (1.31 MB)

    7. Watermain Replacement Program Mullanes (404.81 KB)

    8. Williamtown Management Area - Fullerton Cove (1.85 MB)

    9. Williamtown Management Area - Salt Ash connections (1.8 MB)

    10. Williamtown Management Area - whole area (2.09 MB)

    11. Wyee Community Update Nov 2017 (908.99 KB)

  9. Wastewater

    1. Burwood Beach Treatment Process (1.76 MB)

    2. In your sewerage system blockages are occuring (525.35 KB)

      What should and should not be put down the sink, drain or toilet.

    3. Wastewater Treatment (1.64 MB)

  10. Business Water Saving

    1. Business water efficiency tips - Steam (2 MB)

    2. Business water efficiency tips - Kitchens (1.44 MB)

    3. Business water efficiency tips - Cooling Towers (2.03 MB)

    4. Business water efficiency tips - Monitoring water use (2.18 MB)

    5. Business water efficiency tips - Landscaping (3.17 MB)

    6. Business water efficiency tips - Cleaning (2.21 MB)

    7. Business water efficiency tips - Amenities (2.2 MB)

    8. Business water efficiency tips - Construction (1.82 MB)

    9. Business water efficiency tips - Dairy (2.56 MB)

    10. Business water efficiency tips - Horticulture (2.68 MB)

    11. Business water efficiency tips - Manufacturing (2.33 MB)

    12. Business water efficiency tips - Nurseries (2.63 MB)

    13. Business water efficiency tips - Wine Industry (3.24 MB)

  11. Fact Sheets

    1. LHWP Summary (2.8 MB)

    2. Fact Sheet - Tillegra Land Use and Management Plan (181.44 KB)

    3. Willingness to Pay Survey Summary (177.55 KB)

    4. COVID-19 Fact Sheet (109.42 KB)