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Checking for Leaks

Regularly checking taps, pipes and fittings around your property could save our precious water and your precious money!  Some leaks, however, are difficult to detect. We urge you to use your water meter to regularly check for leaks.

How to Test for Leaks

Reading your water meter is a great way to check for leaks within the pipe work on your property. Simply follow these steps:

  1. Turn off all taps and water-using devices at your property
  2. Check your meter reading. Learn how to read your water meter.
  3. If the dial is not visibly moving, wait for at least fifteen minutes (the longer the better as small leaks may take longer to show)
  4. Write down the black and the red numbers again – have they changed?
  5. If the red numbers have changed, the test confirms there is a leak and further investigation is needed.

If you are concerned or have identified a leak in your water service, you should contact a licensed plumber to fix the problem as soon as possible.

Hidden Leaks

There may be times when a leak may be on your property but there are no visible signs, in this instance you may be eligible for a concealed leak rebate. You will need to complete a Concealed Leak Application form and provide all required documentation to Hunter Water. Hunter Water will assess your application and will provide a response as soon as possible.

Need a plumber?

Hunter Water now offers First Call Plumbing connecting customers with a licensed plumber 24 hours a day.

  • Frequently Asked Questions

    • Where is my water meter?

      Answer

      Your water meter is usually just inside the front boundary of your property. You’ll recognise it as a low metal pipe structure with a tap handle or lever at one end and a meter dial in the middle. Remember to keep your meter clear of leaves and garden debris as we need to have easy access to it.  

      If you live in a unit of large buildings the water meter may be found in the utilities cupboard on each floor, or at the front of the property in smaller buildings.

      Contact us if you need help locating your water meter.

    • How can I tell if my toilet is leaking?

      Answer

      An easy way to check if your toilet is slowly leaking is to add a few drops of food colouring to your toilet cistern. Don’t flush the toilet for at least one hour. If colouring shows up in the toilet bowl after an hour, you’ve got a leak and will need to call a plumber.

    • I have no water, what do I do?

      Answer

      If there appears to be no water supply at your property, you should firstly check whether the problem is related only to you:

      1. Make sure the isolated tap is turned on. The isolation tap is part of the framework of your meter.
      2. Talk to your neighbours to see if they still have water.

      If you have checked these things and believe that the water supply has been interrupted, contact us.

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