Landlords

As an owner of a residential tenanted property, you are responsible for paying all the sewer and base water charges and depending on your lease agreement,  your tenants pay the water usage charges.

Most commercial tenants are responsible for paying the total water account (service and usage charges). However, this depends on the lease agreement with your tenant.

Check with your property manager as to how they manage your Hunter Water bill. If you do not have an agent managing your property, you may need to collect the water usage charges from your tenant directly.

You or your managing agent can arrange a meter reading to calculate a tenant’s water usage if they are vacating the property. There is a Miscellaneous Service Fee -  item 28 charged for this service.

  • Frequently Asked Questions

    • How much do I pay for water?

      Answer

      More information about water bills and charges can be found at residential pricing and charges  or business pricing and charges.

    • I am selling my property. Does Hunter Water need to disconnect the water?

      Answer

      No. We do not disconnect water supply or do a final reading on sale of a property.

      As part of the settlement process, both solicitors will agree on the portion you are responsible for up to the date of settlement.

      This will then either be paid to Hunter Water or adjusted in your settlement figures.

      Your solicitor will also notify Land and Property Information NSW on change of ownership and they forward this information to us and your local council.

    • I rent a commercial property, what are my payment responsibilities?

      Answer

      Most commercial tenants are responsible for paying the total water account (service and usage charges). However, this depends on the lease agreement with your tenant.  Refer to the conditions contained within your lease agreement.

    • How often do I receive a bill?

      Answer

      As a customer, you will receive three bills each year, each one covering a period of four months. The two main items on your Hunter Water bill are service and usage charges.

      The three Hunter Water billing cycles are:

      • 1 July to 31 October
      • 1 November to 28 February
      • 1 March to 30 June

    • How long do I have to pay my bill?

      Answer

      You have 21 days from the issue date to pay your Hunter Water bill or your account may commence into recovery action which may lead to the restriction of your water meter or referral to a collection agency. If you are having difficulty paying your bill or are concerned about meeting a payment on time, it is important that you contact us as soon as possible.

    • How much do I pay for water?

      Answer

      More information about water bills and charges can be found at residential pricing and charges  or business pricing and charges.

    • What options are available for me to pay my bill?

      Answer

      A number of bill payment options are available:

      1. Direct debit 
      2. Pay by credit card - BPOINT
      3. BPAY - telephone and Internet banking
      4. In person - pay at any Australia Post Office 
      5. By post - Hunter Water, Locked Bag W102, Sydney NSW 1292

    • My property is tenanted so where does my bill get sent to?

      Answer

      If your property is tenanted and there is an alternate address other than the property address, we will send a copy of the notices to the postal address on our account records.

    • How can I check that the meter reading on my bill is correct?

      Answer

      Compare the meter reading shown on the back of your water bill, to the numbers contained within the dial on your water meter.

      View our guide to reading your water meter. 

    • Can I get a copy of my bill?

      Answer

      Yes. If you have not received your account, have misplaced the original or have lost it, we can provide you with a copy.

      Complete our online form or Contact us with all the relevant details of the account including account number and address of the property.  We can then post to the mailing address provided on the account.

    • What if I think my bill is incorrect?

      Answer

      If you believe your account is incorrect, you should contact us before the due date and we will investigate this further for you.

    • If you are disputing your account and are not satisfied with our solutions?

      Answer

      If you are not satisfied with our response, you can request that your complaint be referred to one of our Managers for review. If you are still unsatisfied, you may refer matters to the Energy and Water Ombudsman NSW .

      The Ombudsman provides an independent dispute resolution service for customers of electricity, gas and water providers in NSW. This service is free of charge to you. The Energy & Water Ombudsman of NSW can be contacted on 1800 246 545. However, before going to the Ombudsman, please give us the opportunity to resolve any issues first.

    • What happens if I don't pay my bill?

      Answer

      If you don’t pay your bill, recovery action may be taken. However Hunter Water maintain a Code of Practice for Debt and Disconnection explaining how we can help you if you are having difficulty paying your bill as well as outlining our corporate obligations and processes involved if your account remains unpaid.

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