Your Bill Explained

As a Hunter Water customer, you will receive three bills each year, each one covering a period of four months. The two main items on your Hunter Water bill are service charges and usage charges. View a typical Hunter Water bill.

Was your most recent bill higher than expected?

There are a number of reasons why your water bill is more than you expected.  Here are some typical reasons why.

How much do I pay for water and sewer?

Your bill is made up of a number of different water and sewer charges.  Learn more about your residential or business customer fixed and usage charges.

My water use was more than normal?

There are many reasons for unexpected water use:

  • Seasonal - water use tends to increase over the warmer months, so remember to compare with the same time last year, rather
    than with your previous bill. Learn how to save water in your home or business.
  • Automatic watering systems can be the forgotten source of water in many homes. It's often a case of "out of sight, out of mind". Automatic systems are the most common reason for unexpected water use, especially if they are programmed to turn on overnight.
  • Hidden leaks can occur anywhere on your property, they waste substantial amounts of water and may be hidden from view.  Learn how to check for leaks.
  • Check Your Meter Reading - Your meter reading may have been read incorrectly. Check your meter reading. If it does not match with your most recent bill, please contact us.

  • Frequently Asked Questions

    • How often do I receive a bill?

      Answer

      As a customer, you will receive three bills each year, each one covering a period of four months. The two main items on your Hunter Water bill are service and usage charges.

      The three Hunter Water billing cycles are:

      • 1 July to 31 October
      • 1 November to 28 February
      • 1 March to 30 June

    • What options are available for me to pay my bill?

      Answer

      A number of bill payment options are available:

      1. Direct debit 
      2. Pay by credit card - BPOINT
      3. BPAY - telephone and Internet banking
      4. In person - pay at any Australia Post Office 
      5. By post - Hunter Water, Locked Bag W102, Sydney NSW 1292

    • Can I get a copy of my bill?

      Answer

      Yes. If you have not received your account, have misplaced the original or have lost it, we can provide you with a copy.

      Contact us with all the relevant details of the account including account number and address of the property.  We can then post to the mailing address provided on the account.

    • What happens if I don't pay my bill?

      Answer

      If you don’t pay your bill, recovery action may be taken. However Hunter Water maintain a Code of Practice for Debt and Disconnection explaining how we can help you if you are having difficulty paying your bill as well as outlining our corporate obligations and processes involved if your account remains unpaid.

    • I am struggling to pay my bill. What options are available to me?

      Answer

      If you are a residential customer finding it hard to pay your water bill, Please contact us and we can assist through a payment plan or alternately we can offer support through payment assistance.

    • As a pensioner, am I entitled to a rebate?

      Answer

      You are eligible for a pensioner rebate if you are the owner and occupier of a property and hold one of the following cards:

      • Pensioner Concession Card
      • Department of Veterans Affairs Gold Card embossed with
        TPI/TII or
      • War widow/widower or Extreme Disablement Adjustment (EDA)

      If you have one of these valid cards and are the owner and occupier of your property please contact us and one of our representatives will apply the rebate to your account.

      Properties which form part of a Community Title, mobile home village or caravan park are not eligible for this rebate.

      There are circumstances where the applicant is not the owner of the property, such as under the terms of a life tenancy/sole beneficiary or similar agreement, but may still be entitled to a rebate.

       

Pay Your Bill by Credit Card
Need Help Paying

News

View All

  • 20 February 2011

    Efficient Showers Put to the Test

    The showers available as part of Hunter Water's Showerhead Exchange program were put to the test by beachgoers at Fingal Bay on Saturday.